Total complaints
15
Filed since 2012
2026 data Public-data reference. official source
SOUTHERN TRUST MORTGAGE LLC
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
15 consumer complaints filed with the CFPB
This profile shows SOUTHERN TRUST MORTGAGE LLC's complaint history from CFPB public records. 15 consumers have filed complaints since 2012. The company has a 86.7% timely response rate and has provided relief in 0% of cases.
15
Total Complaints
86.7%
Timely Response
0%
Disputed
0%
Relief Provided
4
States Active
2012
Since
Timely response
86.7%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 86.7%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
SOUTHERN TRUST MORTGAGE LLC complaint mix by product
- Mortgage 13 86.7% – 0% relief
- Debt collection 1 6.7% – 0% relief
- Credit reporting, 1 6.7% – 0% relief
How SOUTHERN TRUST MORTGAGE LLC's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13 |
| Debt collection | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| VA | 8 |
| MD | 3 |
| PA | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Closing on a mortgage | 4 |
| False statements or representation | 1 |
| Improper use of your report | 1 |
| Other | 1 |
| Application, originator, mortgage broker | 1 |
| Loan servicing, payments, escrow account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 100% |
| 2014 | 1 | 0% |
| 2015 | 1 | 0% |
| 2017 | 1 | 100% |
| 2018 | 3 | 100% |
| 2019 | 2 | 100% |
| 2020 | 2 | 100% |
| 2021 | 2 | 100% |
| 2022 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About SOUTHERN TRUST MORTGAGE LLC
SOUTHERN TRUST MORTGAGE LLC has accumulated 15 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2022-02-21, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, SOUTHERN TRUST MORTGAGE LLC reports a 86.7% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Applying for a mortgage or refinancing an existing mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating SOUTHERN TRUST MORTGAGE LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does SOUTHERN TRUST MORTGAGE LLC have?
SOUTHERN TRUST MORTGAGE LLC has received 15 consumer complaints filed with the Consumer Financial Protection Bureau.
Does SOUTHERN TRUST MORTGAGE LLC respond to complaints on time?
SOUTHERN TRUST MORTGAGE LLC has a 86.7% timely response rate to CFPB complaints.
What is the most common complaint about SOUTHERN TRUST MORTGAGE LLC?
The most common issue reported against SOUTHERN TRUST MORTGAGE LLC is "Applying for a mortgage or refinancing an existing mortgage" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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