CFPB · Single-product concentration
Southwest Business Corporation
201 CFPB complaints · 88.1% in "Mortgage" · top issue Trouble during payment process.
Southwest Business Corporation: 88.1% of 201 CFPB complaints sit in "Mortgage". Timely 96% · relief 2%. Allegations, not findings.
- Single-product concentration
- +433.3% filings 2014 to 2026
CFPB relief outcome brief
CCDB company southwest-business-corporation
2% relief · 96% timely · 201 filings · Mortgage
Same-product relief peers
Nearest relief peer: Shellpoint Partners, LLC (2% relief)
Southwest Business Corporation closes 2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Southwest Business Corporation scores strongest on closed with explanation (94/100 percentile-benchmarked) and weakest on relief provided (9/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
9 / 100 percentile-benchmarked
2% of complaints closed with relief to the consumer
Timely response
93 / 100 percentile-benchmarked
96% of complaints answered inside the CFPB 15-day window
Closed with explanation
94 / 100 percentile-benchmarked
97% of complaints closed with an explanation to the consumer
Most of Southwest Business Corporation's 201 filings include narrative text
50.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Southwest Business Corporation complaint mix by product
- Mortgage 177 88.1% – 2% relief
- Debt collection 9 4.5% – 0% relief
- Credit reporting, 6 3.0% – 0% relief
- Credit reporting 6 3.0% – 0% relief
- Payday loan, 1 0.5% – 0% relief
- Vehicle loan 1 0.5% – 0% relief
- Credit card 1 0.5% – 0% relief
How Southwest Business Corporation's 201 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 177 |
| Debt collection | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Credit reporting or other personal consumer reports | 6 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Vehicle loan or lease | 1 |
| Credit card or prepaid card | 1 |
Where Southwest Business Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 36.3% of this company's filings
Southwest Business Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 16
- +433.3% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 73 |
| TN | 21 |
| GA | 15 |
| VA | 12 |
| LA | 12 |
| FL | 11 |
| CO | 11 |
| MD | 5 |
| CA | 4 |
| NV | 4 |
| OK | 3 |
| AZ | 3 |
| AL | 3 |
| NY | 3 |
| AR | 3 |
| KY | 2 |
| PA | 2 |
| MI | 2 |
| NC | 1 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 65 |
| Struggling to pay mortgage | 56 |
| Applying for a mortgage or refinancing an existing mortgage | 23 |
| Loan servicing, payments, escrow account | 12 |
| Incorrect information on your report | 11 |
| Closing on a mortgage | 9 |
| Improper use of your report | 3 |
| Application, originator, mortgage broker | 3 |
| Attempts to collect debt not owed | 2 |
| Credit decision / Underwriting | 2 |
| Communication tactics | 2 |
| False statements or representation | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Problem with additional add-on products or services | 1 |
| Managing the loan or lease | 1 |
| Loan modification,collection,foreclosure | 1 |
| Other | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Settlement process and costs | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 100% |
| 2015 | 10 | 100% |
| 2016 | 7 | 100% |
| 2017 | 19 | 100% |
| 2018 | 21 | 95.2% |
| 2019 | 9 | 88.9% |
| 2020 | 20 | 100% |
| 2021 | 23 | 91.3% |
| 2022 | 17 | 100% |
| 2023 | 23 | 95.7% |
| 2024 | 11 | 100% |
| 2025 | 22 | 100% |
| 2026 | 16 | 81.3% |
Source: CFPB Consumer Complaint Database
Southwest Business Corporation filings cluster in one product
Southwest Business Corporation's 201 logged complaints stay concentrated: only 26 states show a filing. 50.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-23.
Southwest Business Corporation answers 96% of complaints inside the CFPB's tracked window and closes 97% with a written explanation. 2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Southwest Business Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Southwest Business Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 201.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Southwest Business Corporation (96% timely; 2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration