Total complaints
137
Filed since 2014
137 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
137 consumer complaints filed with the CFPB
This profile shows Southwest Business Corporation's complaint history from CFPB public records. 137 consumers have filed complaints since 2014. The company has a 96.4% timely response rate and has provided relief in 2.2% of cases.
Total complaints
137
Filed since 2014
Timely response
96.4%
CFPB-tracked response window
Relief rate
2.2%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Southwest Business Corporation's 137 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Mortgage | 119 |
| Debt collection | 7 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit card or prepaid card | 1 |
| Vehicle loan or lease | 1 |
| State | Complaints |
|---|---|
| TX | 47 |
| TN | 14 |
| VA | 11 |
| LA | 11 |
| GA | 9 |
| CO | 7 |
| FL | 7 |
| MD | 4 |
| AZ | 3 |
| NV | 3 |
| AL | 2 |
| OK | 2 |
| NY | 2 |
| PA | 2 |
| MI | 2 |
| CA | 2 |
| AE | 1 |
| AR | 1 |
| WY | 1 |
| KY | 1 |
| Issue | Complaints |
|---|---|
| Trouble during payment process | 39 |
| Struggling to pay mortgage | 37 |
| Applying for a mortgage or refinancing an existing mortgage | 16 |
| Loan servicing, payments, escrow account | 10 |
| Incorrect information on your report | 9 |
| Closing on a mortgage | 6 |
| Improper use of your report | 2 |
| Attempts to collect debt not owed | 2 |
| Communication tactics | 2 |
| Application, originator, mortgage broker | 2 |
| Credit decision / Underwriting | 2 |
| False statements or representation | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Settlement process and costs | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Problem with additional add-on products or services | 1 |
| Written notification about debt | 1 |
| Loan modification,collection,foreclosure | 1 |
| Getting a credit card | 1 |
| Other | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 100% |
| 2015 | 8 | 100% |
| 2016 | 6 | 100% |
| 2017 | 18 | 100% |
| 2018 | 15 | 93.3% |
| 2019 | 8 | 87.5% |
| 2020 | 16 | 100% |
| 2021 | 14 | 85.7% |
| 2022 | 10 | 100% |
| 2023 | 15 | 100% |
| 2024 | 6 | 100% |
| 2025 | 11 | 100% |
| 2026 | 7 | 85.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Southwest Business Corporation has accumulated 137 consumer complaints in the CFPB public database, with filings active across 22 U.S. states. Of those submissions, 42 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-03-25, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Southwest Business Corporation reports a 96.4% timely-response rate and has closed 97.1% of cases with a written explanation to the consumer. 2.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.5% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Southwest Business Corporation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Southwest Business Corporation has received 137 consumer complaints filed with the Consumer Financial Protection Bureau.
Southwest Business Corporation has a 96.4% timely response rate to CFPB complaints.
The most common issue reported against Southwest Business Corporation is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.