Total complaints
8
Filed since 2019
2026 data Public-data reference. official source
Southwest Acceptance Finance Co
8 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
8 consumer complaints filed with the CFPB
This profile shows Southwest Acceptance Finance Co's complaint history from CFPB public records. 8 consumers have filed complaints since 2019. The company has a 12.5% timely response rate and has provided relief in 0% of cases.
8
Total Complaints
12.5%
Timely Response
0%
Disputed
0%
Relief Provided
3
States Active
2019
Since
Timely response
12.5%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 12.5%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Southwest Acceptance Finance Co complaint mix by product
- Debt collection 3 37.5% – 0% relief
- Vehicle loan 3 37.5% – 0% relief
- Credit reporting 2 25.0% – 0% relief
How Southwest Acceptance Finance Co's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 3 |
| Vehicle loan or lease | 3 |
| Credit reporting or other personal consumer reports | 2 |
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| TX | 2 |
| MD | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| False statements or representation | 1 |
| Struggling to pay your loan | 1 |
| Incorrect information on your report | 1 |
| Repossession | 1 |
| Managing the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 0% |
| 2021 | 1 | 100% |
| 2024 | 1 | 0% |
| 2025 | 3 | 0% |
| 2026 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Southwest Acceptance Finance Co
Southwest Acceptance Finance Co has accumulated 8 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 5 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2026-03-08, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Southwest Acceptance Finance Co reports a 12.5% timely-response rate and has closed 37.5% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Southwest Acceptance Finance Co: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Southwest Acceptance Finance Co have?
Southwest Acceptance Finance Co has received 8 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Southwest Acceptance Finance Co respond to complaints on time?
Southwest Acceptance Finance Co has a 12.5% timely response rate to CFPB complaints.
What is the most common complaint about Southwest Acceptance Finance Co?
The most common issue reported against Southwest Acceptance Finance Co is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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