Total complaints
18
Filed since 2020
2026 data Public-data reference. official source
Southwest Collection Services, LLC
18 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
18 consumer complaints filed with the CFPB
This profile shows Southwest Collection Services, LLC's complaint history from CFPB public records. 18 consumers have filed complaints since 2020. The company has a 100% timely response rate and has provided relief in 22.2% of cases.
18
Total Complaints
100%
Timely Response
0%
Disputed
22.2%
Relief Provided
2
States Active
2020
Since
Timely response
100%
CFPB-tracked response window
Relief rate
22.2%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 22.2%
Industry median
Share closed with monetary or non-monetary relief.
Southwest Collection Services, LLC complaint mix by product
- Debt collection 14 77.8% – 29% relief
- Credit reporting, 4 22.2% – 0% relief
How Southwest Collection Services, LLC's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
Top States
| State | Complaints |
|---|---|
| LA | 13 |
| TX | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 8 |
| Written notification about debt | 5 |
| Incorrect information on your report | 4 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 4 | 100% |
| 2021 | 7 | 100% |
| 2022 | 6 | 100% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Southwest Collection Services, LLC
Southwest Collection Services, LLC has accumulated 18 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 8 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2024-02-13, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Southwest Collection Services, LLC reports a 100% timely-response rate and has closed 77.8% of cases with a written explanation to the consumer. 22.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Southwest Collection Services, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Southwest Collection Services, LLC have?
Southwest Collection Services, LLC has received 18 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Southwest Collection Services, LLC respond to complaints on time?
Southwest Collection Services, LLC has a 100% timely response rate to CFPB complaints.
What is the most common complaint about Southwest Collection Services, LLC?
The most common issue reported against Southwest Collection Services, LLC is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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