CFPB · Single-product concentration
Southwest Collection Services, LLC
20 CFPB complaints · 70% in "Debt collection" · top issue Attempts to collect debt not owed.
Southwest Collection Services, LLC: 70% of 20 CFPB complaints sit in "Debt collection". Timely 100% · relief 30%. Allegations, not findings.
- Single-product concentration
- -75% filings 2020 to 2024
CFPB relief outcome brief
CCDB company southwest-collection-services-llc
30% relief · 100% timely · 20 filings · Debt collection
Same-product relief peers
Nearest relief peer: TriVerity, Inc. (29.4% relief)
Southwest Collection Services, LLC closes 30% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Southwest Collection Services, LLC scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (45/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
30% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
45 / 100 percentile-benchmarked
70% of complaints closed with an explanation to the consumer
Most of Southwest Collection Services, LLC's 20 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Southwest Collection Services, LLC complaint mix by product
- Debt collection 14 70.0% – 29% relief
- Credit reporting, 6 30.0% – 33% relief
How Southwest Collection Services, LLC's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
Concentrated filing states for Southwest Collection Services, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- LA
- 70% of this company's filings
Southwest Collection Services, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 1
- -75% vs 2020
Top States
| State | Complaints |
|---|---|
| LA | 14 |
| TX | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 8 |
| Written notification about debt | 5 |
| Incorrect information on your report | 4 |
| Improper use of your report | 2 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 4 | 100% |
| 2021 | 8 | 100% |
| 2022 | 7 | 100% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Southwest Collection Services, LLC filings cluster in one product
Southwest Collection Services, LLC's 20 logged complaints stay concentrated: only 2 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2024-02-13.
Southwest Collection Services, LLC answers 100% of complaints inside the CFPB's tracked window and closes 70% with a written explanation. 30% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Southwest Collection Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Southwest Collection Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 20.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Southwest Collection Services, LLC (100% timely; 30% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration