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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company	Complaints	Timely %	Top Product
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.,,EQUIFAX	3	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.,,Nelnet	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,AL,35601,Servicemember,Consent provided,Web,2022-08-14,Closed with explanation,Yes,N/A,5876450	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,11717,,Consent provided,Web,2024-03-21,Closed with explanation,Yes,N/A,8594522	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,77084,,Consent provided,Web,2024-03-07,Closed with non-monetary relief,Yes,N/A,8491833	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS	2	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.2 ( G ) executive departments and agencies in connection with the issuance of government-sponsored individually-billed travel charge cards. 2 2 As written in the 2007 amendment that added section 604 ( a ) ( 3 ) ( G ). Subsection F ( ii ) should end with ; or instead of a period	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the XXXX ( G ) XXXX departments and agencies in connection with the issuance of government-sponsored individually-billed travel charge cards. XXXX XXXX As written in the XXXX amendment that added section XXXX ( a ) ( XXXX ) ( G ). XXXX XXXX ( ii ) should end with ; or instead of a period	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of theaccount.	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or For XXXX XXXX XXXX and XXXX ) 15 U.S. Code 1681a - Definitions ; rules of construction ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar devices,,EQUIFAX	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or to review an account to determine whether the consumer continues to meet the terms of the account.	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or XXXX XXXX ) to review an account to determine whether the consumer continues to meet the terms of the account.	1	0.0%	or review or collection of an account of
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information- ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.	2	0.0%	or review or collection of an account of
an existing credit obligation ; or F. otherwise has a legitimate business need for the information i. in connection with a business transaction that is initiated by the consumer ; or ii. to review an account to determine whether the consumer continues to meet the terms of the account.	1	0.0%	or review or collection of an account of
an existing credit obligation ; or F. otherwise has a legitimate business need for the information i. in connection with a business transaction that is initiated by the consumer ; or ii. to review an account to determine whether the consumer continues to meet the terms of the account.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS	1	0.0%	or review or collection of an account of
an existing credit obligation ; or otherwise has a legitimate business need for the information in connection with a business transaction that is initiated by the consumer ; or to review an account to determine whether the consumer continues to meet the terms of the account.	7	0.0%	or review or collection of an account of
an existing credit obligation ; or otherwise has a legitimate business need for the information in connection with a business transaction that is initiated by the consumer.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,SD,XXXXX,,Consent provided,Web,2024-08-01,Closed with non-monetary relief,Yes,N/A,9685693	1	0.0%	or review or collection of an account of
an existing credit obligation ; or,,EQUIFAX	1	0.0%	or review or collection of an account of
an existing credit obligation ; or,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,AR,720XX,,Consent provided,Web,2022-06-28,Closed with explanation,Yes,N/A,5719424	1	0.0%	or review or collection of an account of
an existingcreditobligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a busine,,Grain Technology	1	0.0%	or review or collection of anaccountof
an exorbitant	1	0.0%	I received my XX/XX/XXXX statement I was troubled for a few reasons. Firstly
an Experian representative. She confirmed that the dispute was resolved by XXXX. That is	1	0.0%	but my online account gives me no method to read or find the results of the dispute. I finally called customer service and was verbally given the results. I learned in this telephone call that the results of the dispute
an explanation for the results	5	0.0%	XX/XX/2018
an extension of our loan term from 30 years to 40 years	1	0.0%	XXXX was informed that our application for mortgage assistance
an extension which I had no knowledge of signing.	1	0.0%	it has now come to my attention that my mother potentially forged my signature
an extra payment that they insisted we pay and now refuse to return.	1	0.0%	on the other hand
an extremely critical discrepancy occurs.	1	0.0%	numerous individuals
an FBI report was filed	1	0.0%	after having waited almost a full month
an hour ago I talked to XXXX and he said	1	0.0%	XX/XX/XXXX
an identity theft report	3	0.0%	a consumer report must be used for permissible purposes only. XXXX XXXX XXXX
an identity theft report has been filed	2	0.0%	including financial institutions
an identity thief would have a simple way to steal my identity and accounts.	1	0.0%	Social Security number
an illegal practice under the FCRA. This misrepresentation extends the time that the debt remains on my credit report and causes undue harm to my credit score and financial reputation. Due to these violations of my rights as a consumer	2	0.0%	as they are required by law to conduct a reasonable investigation under the FCRA. This cursory action disregards my rights as a consumer and violates the obligation of credit reporting agencies to fully investigate disputes. in accordance with 15 U.S.C. 1681i.And a Violation of FCRA ( 15 U.S.C. 1681c ) Re-Aging of Debt : Upon reviewing my credit report obtained from Experian
an important business transaction	1	0.0%	I proactively reached out to Prosperity Bank via email on ( XX/XX/XXXX )
an important consumer right designed to allow individuals to assess whether the credit bureaus investigation was reasonable. By withholding this information	2	0.0%	upon receiving TransUnions XX/XX/XXXX response
an impostor appears to have gained access by falsifying my biometric data. If the operators information is accurate	1	0.0%	immediately after discovering the unauthorized transfer
an inadvertent payroll deposit was allowed to be deposited to my closed account and the funds were kept and as of today have not been returned.	1	0.0%	an employee and representative of Fifth Third XXXX XXXX
an incident in which my details were confirmed to have been exposed. There is a possibility that this exposure has led to my information being accessible on the dark web	2	0.0%	while preparing for a prospective home purchase
an Incorrect Address	1	0.0%	which is a point of contention
an Incorrect email address	1	0.0%	spoke to 'XXXX '. While canceling the card
an incorrect original credit limit	6	0.0%	I am referencing the fact that you are reporting an incorrect high balance
an increase in any charge for	1	0.0%	general reputation
an increase of {$6600.00}. I want someone to call me about this number because it fits perfectly in the time frame from XXXX of XXXX to XXXX of XXXX	1	0.0%	it was a lady and thats when I found out that they said S/N didnt receive any money back in XXXX of XXXX. She became frustrated and said that S/N had received {$6000.00} on my account as of XX/XX/XXXX. She got upset and told me to reach out to my point of contact
an indentured servant to Navient. I will remain an indentured servant for the next 25+ years. I do not go out anymore	1	0.0%	the person I spoke to wanted to raise my interest rate from 1 % to 3 % despite my cosigner and me struggling to make ends meet at the 1 % interest rate. This person suggested I find ways to cut back on monthly expenses such as on food. I asked him if it is a company policy of Navient 's to suggest its customers go hungry in order to pay back their debt. He said no. We eventually negotiated to a 2 % interest rate which was still above what my cosigner and I could afford on a monthly basis. In the past year
an independent third party to assess the situation. The findings of the third party were that the solar system that was installed was inadequate	2	0.0%	which states If
an Indigenous man made in the image of the Most High	1	0.0%	Floor XXXX XXXX
an individual	1	0.0%	then offered an extension when I showed proof of a recent XXXX
an individual ( XXXX ) went into great detail about a Jared account. My husband was NEVER on this Individual Jared account. This was again regency capital. I immediately contacted an attorney ( XXXX ) regarding the unauthorized deduction and continued threats of criminal action. I spoke with XXXX XXXX ( XXXX ). When XXXX XXXX called the phone numr of the Kay representative	1	0.0%	papers. '' A phone number and reference number was provided. When I called the provided phone number I reached an individual
an individual named XXXX XXXX. On XX/XX/XXXX	1	0.0%	I was contacted to be engaged as a representative agent for the overseas company called XXXX XXXX and XXXX. My role was to receive payments on accounts from XXXX 's customers in the XXXX and remit monies to XXXX or as directed by them. My role was articulated in a memorandum of understanding on XXXX official letterhead. My liaison with XXXX is named XXXX XXXX and I have corresponded with him extensively through telephone conversations
an individual states that he has a delivery	1	0.0%	after having had two accidents due to the car cutting off and rolling back down on an incline

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.

Reviewed byPlaincomplaint Editorial, Health Issues Editorial Team