Towne Mortgage Company
96 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Towne Mortgage Company complaint mix by product
- Mortgage 82 85.4% – 10% relief
- Credit reporting 10 10.4% – 30% relief
- Credit reporting, 3 3.1% – 33% relief
- Debt collection 1 1.0% – 0% relief
How Towne Mortgage Company's 96 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 82 |
| Credit reporting or other personal consumer reports | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| MI | 20 |
| WI | 11 |
| GA | 9 |
| PA | 7 |
| IL | 7 |
| FL | 5 |
| MN | 4 |
| CO | 4 |
| OH | 3 |
| CA | 3 |
| SC | 3 |
| IN | 2 |
| AL | 2 |
| AZ | 2 |
| NJ | 2 |
| TX | 2 |
| NC | 1 |
| IA | 1 |
| KY | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 33 |
| Struggling to pay mortgage | 12 |
| Loan servicing, payments, escrow account | 11 |
| Incorrect information on your report | 10 |
| Loan modification,collection,foreclosure | 10 |
| Improper use of your report | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing on a mortgage | 3 |
| Application, originator, mortgage broker | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Settlement process and costs | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 66.7% |
| 2014 | 4 | 100% |
| 2015 | 3 | 100% |
| 2016 | 13 | 92.3% |
| 2017 | 5 | 100% |
| 2018 | 7 | 100% |
| 2019 | 10 | 100% |
| 2020 | 2 | 100% |
| 2021 | 5 | 100% |
| 2022 | 6 | 100% |
| 2023 | 10 | 100% |
| 2024 | 15 | 100% |
| 2025 | 6 | 100% |
| 2026 | 7 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Towne Mortgage Company
Towne Mortgage Company's 96 logged complaints stay concentrated: only 25 states show a filing on record. 56.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-04-09.
Towne Mortgage Company answers 97.9% of complaints inside the CFPB's tracked window and closes 84.4% with a written explanation. 12.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Towne Mortgage Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Towne Mortgage Company have?
96, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Towne Mortgage Company respond to complaints on time?
97.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Towne Mortgage Company?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.