CFPB · Single-product concentration
Towne Mortgage Company
96 CFPB complaints · 85.4% in "Mortgage" · top issue Trouble during payment process.
Towne Mortgage Company: 85.4% of 96 CFPB complaints sit in "Mortgage". Timely 97.9% · relief 12.5%. Allegations, not findings.
- Single-product concentration
- +133.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company towne-mortgage-company
12.5% relief · 97.9% timely · 96 filings · Mortgage
Same-product relief peers
Nearest relief peer: Prospect Mortgage, LLC (12.5% relief)
Towne Mortgage Company closes 12.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Towne Mortgage Company scores strongest on timely response (96/100 percentile-benchmarked) and weakest on relief provided (58/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
58 / 100 percentile-benchmarked
12.5% of complaints closed with relief to the consumer
Timely response
96 / 100 percentile-benchmarked
97.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
71 / 100 percentile-benchmarked
84.4% of complaints closed with an explanation to the consumer
Most of Towne Mortgage Company's 96 filings include narrative text
56.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Towne Mortgage Company complaint mix by product
- Mortgage 82 85.4% – 10% relief
- Credit reporting 10 10.4% – 30% relief
- Credit reporting, 3 3.1% – 33% relief
- Debt collection 1 1.0% – 0% relief
How Towne Mortgage Company's 96 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 82 |
| Credit reporting or other personal consumer reports | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 1 |
Where Towne Mortgage Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MI
- 20.8% of this company's filings
Towne Mortgage Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 7
- +133.3% vs 2013
Top States
| State | Complaints |
|---|---|
| MI | 20 |
| WI | 11 |
| GA | 9 |
| PA | 7 |
| IL | 7 |
| FL | 5 |
| MN | 4 |
| CO | 4 |
| OH | 3 |
| CA | 3 |
| SC | 3 |
| IN | 2 |
| AL | 2 |
| AZ | 2 |
| NJ | 2 |
| TX | 2 |
| NC | 1 |
| IA | 1 |
| KY | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 33 |
| Struggling to pay mortgage | 12 |
| Loan servicing, payments, escrow account | 11 |
| Incorrect information on your report | 10 |
| Loan modification,collection,foreclosure | 10 |
| Improper use of your report | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing on a mortgage | 3 |
| Application, originator, mortgage broker | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Settlement process and costs | 1 |
| Cont'd attempts collect debt not owed | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 66.7% |
| 2014 | 4 | 100% |
| 2015 | 3 | 100% |
| 2016 | 13 | 92.3% |
| 2017 | 5 | 100% |
| 2018 | 7 | 100% |
| 2019 | 10 | 100% |
| 2020 | 2 | 100% |
| 2021 | 5 | 100% |
| 2022 | 6 | 100% |
| 2023 | 10 | 100% |
| 2024 | 15 | 100% |
| 2025 | 6 | 100% |
| 2026 | 7 | 100% |
Source: CFPB Consumer Complaint Database
Towne Mortgage Company filings cluster in one product
Towne Mortgage Company's 96 logged complaints stay concentrated: only 25 states show a filing. 56.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-04-09.
Towne Mortgage Company answers 97.9% of complaints inside the CFPB's tracked window and closes 84.4% with a written explanation. 12.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Towne Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Towne Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 96.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Towne Mortgage Company (97.9% timely; 12.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration