CFPB · Diversified product mix
Townebank
59 CFPB complaints · diversified mix (top product 33.9%) · top issue Managing an account.
Townebank: top product "Checking or savings account" is only 33.9% of 59 - multi-bucket mix. Timely 100% · relief 25.4%. Allegations, not findings.
- Diversified product mix
- +250% filings 2019 to 2026
CFPB relief outcome brief
CCDB company townebank
25.4% relief · 100% timely · 59 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Keycorp (25.2% relief)
Townebank closes 25.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Townebank scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (53/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
25.4% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
53 / 100 percentile-benchmarked
74.6% of complaints closed with an explanation to the consumer
Most of Townebank's 59 filings include narrative text
47.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Townebank complaint mix by product
- Checking or 20 33.9% – 30% relief
- Mortgage 14 23.7% – 29% relief
- Vehicle loan 8 13.6% – 13% relief
- Credit reporting 7 11.9% – 14% relief
- Credit reporting, 5 8.5% – 40% relief
- Debt collection 4 6.8% – 25% relief
- Money transfer, 1 1.7% – 0% relief
How Townebank's 59 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 20 |
| Mortgage | 14 |
| Vehicle loan or lease | 8 |
| Credit reporting or other personal consumer reports | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt collection | 4 |
| Money transfer, virtual currency, or money service | 1 |
Concentrated filing states for Townebank
Top states by attributed CFPB complaint volume for this company
- Leading state
- VA
- 45.8% of this company's filings
Townebank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 7
- +250% vs 2019
Top States
| State | Complaints |
|---|---|
| VA | 27 |
| NC | 12 |
| MD | 7 |
| GA | 3 |
| AZ | 2 |
| SC | 2 |
| HI | 1 |
| NY | 1 |
| NJ | 1 |
| TX | 1 |
| FL | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 12 |
| Improper use of your report | 11 |
| Trouble during payment process | 5 |
| Problem with a lender or other company charging your account | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing on a mortgage | 4 |
| Managing the loan or lease | 3 |
| Incorrect information on your report | 3 |
| Getting a loan or lease | 2 |
| Opening an account | 2 |
| Struggling to pay your loan | 1 |
| Attempts to collect debt not owed | 1 |
| False statements or representation | 1 |
| Took or threatened to take negative or legal action | 1 |
| Closing an account | 1 |
| Communication tactics | 1 |
| Unexpected or other fees | 1 |
| Problems at the end of the loan or lease | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 2 | 100% |
| 2020 | 4 | 100% |
| 2021 | 4 | 100% |
| 2022 | 5 | 100% |
| 2023 | 12 | 100% |
| 2024 | 7 | 100% |
| 2025 | 18 | 100% |
| 2026 | 7 | 100% |
Source: CFPB Consumer Complaint Database
Townebank spreads across product buckets
Townebank's 59 logged complaints stay concentrated: only 12 states show a filing. 47.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-05-27.
Townebank answers 100% of complaints inside the CFPB's tracked window and closes 74.6% with a written explanation. 25.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Townebank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Townebank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 59.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Townebank (100% timely; 25.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix