Townebank
59 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Townebank complaint mix by product
- Checking or 20 33.9% – 30% relief
- Mortgage 14 23.7% – 29% relief
- Vehicle loan 8 13.6% – 13% relief
- Credit reporting 7 11.9% – 14% relief
- Credit reporting, 5 8.5% – 40% relief
- Debt collection 4 6.8% – 25% relief
- Money transfer, 1 1.7% – 0% relief
How Townebank's 59 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 20 |
| Mortgage | 14 |
| Vehicle loan or lease | 8 |
| Credit reporting or other personal consumer reports | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt collection | 4 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| VA | 27 |
| NC | 12 |
| MD | 7 |
| GA | 3 |
| AZ | 2 |
| SC | 2 |
| HI | 1 |
| NY | 1 |
| NJ | 1 |
| TX | 1 |
| FL | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 12 |
| Improper use of your report | 11 |
| Trouble during payment process | 5 |
| Problem with a lender or other company charging your account | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing on a mortgage | 4 |
| Managing the loan or lease | 3 |
| Incorrect information on your report | 3 |
| Getting a loan or lease | 2 |
| Opening an account | 2 |
| Struggling to pay your loan | 1 |
| Attempts to collect debt not owed | 1 |
| False statements or representation | 1 |
| Took or threatened to take negative or legal action | 1 |
| Closing an account | 1 |
| Communication tactics | 1 |
| Unexpected or other fees | 1 |
| Problems at the end of the loan or lease | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 2 | 100% |
| 2020 | 4 | 100% |
| 2021 | 4 | 100% |
| 2022 | 5 | 100% |
| 2023 | 12 | 100% |
| 2024 | 7 | 100% |
| 2025 | 18 | 100% |
| 2026 | 7 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Townebank
Townebank's 59 logged complaints stay concentrated: only 12 states show a filing on record. 47.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-05-27.
Townebank answers 100% of complaints inside the CFPB's tracked window and closes 74.6% with a written explanation. 25.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Townebank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Townebank have?
59, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Townebank respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Townebank?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.