CFPB · Single-product concentration
Total Mortgage Services LLC
48 CFPB complaints · 93.8% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Total Mortgage Services LLC: 93.8% of 48 CFPB complaints sit in "Mortgage". Timely 97.9% · relief 2.1%. Allegations, not findings.
- Single-product concentration
- +600% filings 2012 to 2026
CFPB relief outcome brief
CCDB company total-mortgage-services-llc
2.1% relief · 97.9% timely · 48 filings · Mortgage
Same-product relief peers
Nearest relief peer: Siwell Inc (2.1% relief)
Total Mortgage Services LLC closes 2.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Total Mortgage Services LLC scores strongest on timely response (96/100 percentile-benchmarked) and weakest on relief provided (10/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
10 / 100 percentile-benchmarked
2.1% of complaints closed with relief to the consumer
Timely response
96 / 100 percentile-benchmarked
97.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
93.8% of complaints closed with an explanation to the consumer
Most of Total Mortgage Services LLC's 48 filings include narrative text
45.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Total Mortgage Services LLC complaint mix by product
- Mortgage 45 93.8% – 2% relief
- Credit reporting, 2 4.2% – 0% relief
- Credit reporting 1 2.1% – 0% relief
How Total Mortgage Services LLC's 48 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 45 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit reporting or other personal consumer reports | 1 |
Where Total Mortgage Services LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CT
- 31.3% of this company's filings
Total Mortgage Services LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 7
- +600% vs 2012
Top States
| State | Complaints |
|---|---|
| CT | 15 |
| NY | 6 |
| MA | 4 |
| RI | 3 |
| FL | 2 |
| PA | 2 |
| MD | 2 |
| WI | 2 |
| NJ | 2 |
| VA | 1 |
| GA | 1 |
| NC | 1 |
| MI | 1 |
| VT | 1 |
| AZ | 1 |
| TX | 1 |
| ME | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Closing on a mortgage | 9 |
| Trouble during payment process | 9 |
| Application, originator, mortgage broker | 6 |
| Loan servicing, payments, escrow account | 3 |
| Struggling to pay mortgage | 2 |
| Improper use of your report | 2 |
| Incorrect information on your report | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Credit decision / Underwriting | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 100% |
| 2014 | 2 | 100% |
| 2015 | 2 | 100% |
| 2016 | 3 | 100% |
| 2017 | 2 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 7 | 100% |
| 2021 | 2 | 100% |
| 2022 | 3 | 100% |
| 2023 | 7 | 85.7% |
| 2024 | 4 | 100% |
| 2025 | 5 | 100% |
| 2026 | 7 | 100% |
Source: CFPB Consumer Complaint Database
Total Mortgage Services LLC filings cluster in one product
Total Mortgage Services LLC's 48 logged complaints stay concentrated: only 18 states show a filing. 45.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-04-26.
Total Mortgage Services LLC answers 97.9% of complaints inside the CFPB's tracked window and closes 93.8% with a written explanation. 2.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Total Mortgage Services LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Total Mortgage Services LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 48.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Total Mortgage Services LLC (97.9% timely; 2.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration