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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
an apparent cloud in the title exists with an admitted invalid and possibly fraudulent assignment. A motion to dismiss challenges the legal sufficiency of the complaint and herein the facts show that there is no sufficiency to support a foreclosure. 1
an apparent servicing company working for the Plaintiff. That letter 2
an appliance crafted to derive profit. 2
an application for TEPSLF. I have received confirmation that these documents have been received by the appropriate recipients ( MOHELA or studentaid.gov ). 1
an argument could be made that the debt at issue does not fall under the category of consumer debt 1
an assignment error 1
an Assignment of Deed of Trust allows the lender to sell the loan to a different lender. A mortgage lender is the only person or company that can legally sell a mortgage and provide an Assignment of Deed of Trust anytime before it is paid off! 1
an assistant manager of XXXX XXXX XXXX at the time 1
an assumption on his part and he has no evidence to confirm that we understood. Once we clarified the reason for the call 1
an attachment to a bill of sale listing account numbers and other identifying information that traces back to the bill of sale by affidavit ). If the claim is based on a written contract 2
an attempt to charge {$600.00}. 1
an auto loan account opened at Navy Federal Credit Union on XX/XX/XXXX under the account number ( private ) 1
an auto loan account opened at XXXX XXXX on XXXXXXXX XXXX under the account number XXXX 1
an auto loan account opened at XXXX XXXX XXXX on XX/XX/XXXX under account number XXXX in the amount of {$6500.00} 2
an automated message said this account has been closed '' and hung up on me. At this point 1
an automatic recording comes on 1
an average consumer like me usually pay once per statement cycle which is usually on the payment due date 1
an e-mail and a password. I told them I did not have a pw. Since I did not sign up for this card 1
an earlier effective date was not possible as the Congressional Review does not allow a major rule ( which the Final Rule is deemed to be ) to become effective sooner than 60 days after publication in the Federal Register ( which occurred on XX/XX/XXXX ) .Temporary XXXX Foreclosure Safeguards. The Final Rule includes enhanced foreclosure protections that will be in place from the effective date through XX/XX/XXXX. During that time frame 1
an egregious financial reporting error 1
an email from XXXX that I have been issued a XXXX travel card 1
an email response was immediately sent to The Law Offices of Jennifer McCoy disputing the debt amount. The dispute followed the format and timeline as stated on the Law Office form. A follow up phone conversation with XXXX of The Law Offices of Jennifer McCoy affirmed that the forwarding address 1
an email stating their internal review upheld the charges. 1
an email that contained the statement. The email in question contained 10 attachments : 9 photos and a PDF document with my written statement. And this guy was too XXXX XXXX to notice that my REAL statement was attached to the email that my agent forwarded to him ( in PDF format ). That put me in an uncomfortable position in which I felt forced to come up with details on the spot without having prepared for such an encounter beforehand ( because of my false expectation that State Farm would actually do their jobs and review the statement that I spent hours writing BEFORE wasting hours of my precious time interviewing me for no XXXX reason when I have trouble expressing myself verbally due to XXXX ). 1
an email was received on on XX/XX/XXXX stating the funds hold would be extended until XX/XX/XXXX. Then we received another email on XX/XX/XXXX stating funds would be held until XX/XX/XXXX. 1
an emotional and physical impact on me that has led to increased feelings of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in my XXXX XXXX levels 1
an employee at Paypal 1
an employee of XXXX is outside the law and therefore null and void. Therefore 1
an employee of XXXX is outside the law and therefore null and void. Therefore this Assignment of Mortgage is also null and void and the Foreclosure Deed 1
an employee of XXXX XXXX XXXX XXXX at XXXX XXXX XXXX 1
an encroachment on my pension is tantamount to an encroachment on my life!!! 1
An end date for a 30-day period when you can dispute the debt. '' None of this information was included in any of the letters that I received and will attach. I was never notified of my right to dispute the debt if I believe the debt was not mine. 1
an entire two minutes to analyze my case. That is unacceptable.,,Paypal Holdings 1
an entire XXXX % interest rate lower. Only {$34.00} past original loan amount has been paid in so far in total accrued interest. 1
an entirely different email address popped up that does NOT BELONG TO ME at all ( XXXX ). My correct information should be the following : Please Help Me Resolve this Issue. My ticket number ***** from XXXX Member Support. I also sent a report to Department Of Highway Safety And Motor Vehicle Division Of Motorist Services. This two reports that I sent 1
an error did not occur '' and there were no fraudulent indicators '' I called the claims department immediately on XX/XX/year> at approximately XXXX XXXX to appeal the decision and find out why they denied my claim. I argued that the text alert from Wells Fargo 's own system was definitive proof of a fraudulent indicator. The representative refused my appeal 1
an error was made by the loan officer and all the way through the checks to closing and the tax amount only represents half of the amount needed. In Ohio real estate taxes are charged semi-yearly 1
an error. There is a problem adding money from your bank account 1
an escalation contact 1
an event captured on video footage. One last point 1
an ever-changing array of different people in the XXXX 1
an evidentiary foundation for their consideration must be provided. XXXX XXXX 1
an existing credit ob- ligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business trans- action that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account. 6
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account. 1
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account 15 USC 1681N -any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose 1
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account. 218
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account. ( G ) executive departments and agencies in connection with the is 1
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account. - 15 USC 1681N -ny person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose 3
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account. [ FTC Note 1 ] ( G ) executive departments and agencies in connection with the issuance of government-sponsored individually-billed travel charge cards. 1
an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account. Definitions and rules of construction set forth in this section are applicable for the purposes of this title. 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.