Total complaints
13
Filed since 2015
2026 data Public-data reference. official source
Town Financial Corporation
13 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
13 consumer complaints filed with the CFPB
This profile shows Town Financial Corporation's complaint history from CFPB public records. 13 consumers have filed complaints since 2015. The company has a 69.2% timely response rate and has provided relief in 15.4% of cases.
13
Total Complaints
69.2%
Timely Response
0%
Disputed
15.4%
Relief Provided
3
States Active
2015
Since
Timely response
69.2%
CFPB-tracked response window
Relief rate
15.4%
Closed with monetary or non-monetary relief
Timely response rate 69.2%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 15.4%
Industry median
Share closed with monetary or non-monetary relief.
Town Financial Corporation complaint mix by product
- Debt collection 5 38.5% – 0% relief
- Payday loan, 5 38.5% – 20% relief
- Credit reporting 1 7.7% – 0% relief
- Consumer Loan 1 7.7% – 100% relief
- Credit reporting, 1 7.7% – 0% relief
How Town Financial Corporation's 13 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 5 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Credit reporting or other personal consumer reports | 1 |
| Consumer Loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| IA | 11 |
| NE | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 3 |
| Problem with additional add-on products or services | 2 |
| Charged fees or interest you didn't expect | 2 |
| Incorrect information on your report | 2 |
| Took or threatened to take negative or legal action | 1 |
| False statements or representation | 1 |
| Charged fees or interest I didn't expect | 1 |
| Struggling to pay your loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 50% |
| 2018 | 1 | 0% |
| 2020 | 1 | 0% |
| 2021 | 2 | 100% |
| 2023 | 1 | 100% |
| 2024 | 2 | 100% |
| 2025 | 2 | 50% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Town Financial Corporation
Town Financial Corporation has accumulated 13 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2026-03-27, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Town Financial Corporation reports a 69.2% timely-response rate and has closed 76.9% of cases with a written explanation to the consumer. 15.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Communication tactics".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Town Financial Corporation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Town Financial Corporation have?
Town Financial Corporation has received 13 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Town Financial Corporation respond to complaints on time?
Town Financial Corporation has a 69.2% timely response rate to CFPB complaints.
What is the most common complaint about Town Financial Corporation?
The most common issue reported against Town Financial Corporation is "Communication tactics" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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