CFPB · Single-product concentration
Total Customer Service, Inc.
26 CFPB complaints · 92.3% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Total Customer Service, Inc.: 92.3% of 26 CFPB complaints sit in "Debt collection". Timely 84.6% · relief 26.9%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2025
CFPB relief outcome brief
CCDB company total-customer-service-inc
26.9% relief · 84.6% timely · 26 filings · Debt collection
Same-product relief peers
Nearest relief peer: Credit Bureau Systems, Inc., Paducah, KY Branch (26.6% relief)
Total Customer Service, Inc. closes 26.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Total Customer Service, Inc. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (22/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
26.9% of complaints closed with relief to the consumer
Timely response
73 / 100 percentile-benchmarked
84.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
22 / 100 percentile-benchmarked
57.7% of complaints closed with an explanation to the consumer
How 26 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Total Customer Service, Inc. complaint mix by product
- Debt collection 24 92.3% – 29% relief
- Payday loan, 1 3.8% – 0% relief
- Credit reporting, 1 3.8% – 0% relief
How Total Customer Service, Inc.'s 26 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 24 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Total Customer Service, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 26.9% of this company's filings
Total Customer Service, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| FL | 3 |
| LA | 2 |
| WA | 2 |
| NY | 2 |
| NJ | 2 |
| OR | 1 |
| MN | 1 |
| CO | 1 |
| OH | 1 |
| PA | 1 |
| SC | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 13 |
| Disclosure verification of debt | 3 |
| Took or threatened to take negative or legal action | 2 |
| Attempts to collect debt not owed | 2 |
| Written notification about debt | 2 |
| Taking/threatening an illegal action | 1 |
| False statements or representation | 1 |
| Getting the loan | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 7 | 100% |
| 2015 | 6 | 83.3% |
| 2016 | 1 | 100% |
| 2017 | 3 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2020 | 1 | 100% |
| 2022 | 2 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Total Customer Service, Inc. filings cluster in one product
Total Customer Service, Inc.'s 26 logged complaints stay concentrated: only 13 states show a filing. Only 26.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2025-07-03.
Total Customer Service, Inc. answers 84.6% of complaints inside the CFPB's tracked window and closes 57.7% with a written explanation. 26.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Total Customer Service, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Total Customer Service, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 26.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 84.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Total Customer Service, Inc. (84.6% timely; 26.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration