CFPB · Single-product concentration
Citywide Home Loans
4 CFPB complaints · 75% in "Mortgage" · top issue Trouble during payment process.
Citywide Home Loans: 75% of 4 CFPB complaints sit in "Mortgage". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2019 to 2020
CFPB relief outcome brief
CCDB company citywide-home-loans
0% relief · 100% timely · 4 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Citywide Home Loans closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citywide Home Loans complaint mix by product
- Mortgage 3 75.0% – 0% relief
- Credit reporting, 1 25.0% – 0% relief
How Citywide Home Loans's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Citywide Home Loans
Top states by attributed CFPB complaint volume for this company
- Leading state
- UT
- 50% of this company's filings
Citywide Home Loans complaints by year
Annual filing volume from the CFPB public database
- 2020
- 2
- 0% vs 2019
Top States
| State | Complaints |
|---|---|
| UT | 2 |
| NV | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Unable to get your credit report or credit score | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 2 | 100% |
| 2020 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Citywide Home Loans filings cluster in one product
Citywide Home Loans's 4 logged complaints stay concentrated: only 3 states show a filing. Only 25% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2019 through 2020-12-01.
Citywide Home Loans answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citywide Home Loans.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Citywide Home Loans: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Citywide Home Loans (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration