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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
15 USC 1681 ( 2 ) ( a ) ( j ) 3
15 USC 1681 ( 4 ) 1
15 USC 1681 ( 7 ) 2
15 USC 1681 ( a ) ( 4 ) states I have the right to privacy. 1
15 USC 1681 ( a ) you must exercise fair and accurate credit reporting and respect for the consumers right to privacy. 15 USC 1681 ( b ) states that a consumer reporting agency may only furnish a consumer report in accordance with the WRITTEN INSTRUCTIONS OF THE CONSUMER 4
15 USC 1681 ( b ) delineates the only permissible uses of 4
15 USC 1681 ( c ) states no adverse items besides the conviction of CRIMES should be on the consumer credit profile and any item that is derogatory mark is not allowed into the consumer reports. This is a violation and anything added to the consumer report without written consent could be considered identity theft according to 12 CFR 1022.3.,,EQUIFAX 1
15 usc 1681 604 ( a ) ( 2 ),,Absolute Resolutions Corp.,MI,49504,,Consent provided,Web,2022-06-23,Closed with explanation,Yes,N/A,5700977 1
15 USC 1681 E 2
15 USC 1681 i ( 7 ) outlines the method of verification 1
15 USC 1681 o 1
15 USC 1681 section 602 2
15 USC 1681 section 602 A 4
15 USC 1681 Section 602 A States : I have the right to privacy. 2
15 USC 1681 section 602 A states I have a right to privacy 15 USC 1681 section 604 A section 2 states a consumer reporting agency can not furnish an account without my written instructions 15 USC 1681C ( A ) ( 5 ) states no consumer reporting agency may make any consumer report containing any of the following items of information 1
15 USC 1681 section 602 A states i have the right to privacy 15 USC 1681 section 604 A section 2 this states a consumer reporting agency can not furnish information without my written instructions 1
15 USC 1681 section 604 ( a ) ( 2 ) unequivocally states that a consumer reporting agency may furnish a consumer report only in accordance with the written instructions of the consumer to whom it relates. As such 3
15 USC 1681a 7
15 USC 1681a ( 2 ) ( A ) ( ii ) 3
15 USC 1681a ( f ) 1
15 USC 1681b ( c ) 1
15 USC 1681b specifies the permissible purpose of consumer reports 1
15 USC 1681c ( a ) ( 3
15 USC 1681c ( a ) ( 5 ) 6
15 USC 1681c ( a ) ( 5 ) and 15 USC 1681d ( d ) ( 4 ) ( a ) ( b ). -- -- -- -- -- -- -- -- --,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,XXXXX,,Consent provided,Web,2022-06-03,Closed with non-monetary relief,Yes,N/A,5627980 1
15 USC 1681c ( a ) ( 5 ) and 15 USC 1681d ( d ) ( 4 ) ( a ) ( b ).,,EQUIFAX 3
15 USC 1681C ( a ) ( 5 ) prohibits consumer reporting agencies from including certain adverse information in a consumer report without authorization. The reporting of this adverse item without my permission is a violation of both acts. 6
15 USC 1681c ( a ) ( 5 ) st 1
15 USC 1681C ( a ) ( 5 ) states 19
15 USC 1681c ( a ) ( 5 ) states that n 1
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency may include 3
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency may include any a 3
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency may include any adverse item of 3
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency may include any adverse item of info 3
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency may include any adverse item of information that is more than seven 3
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency may include any adverse item of information that is more than seven years old 794
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency may include any adverse item of information that is more than XXXX years old 2
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency may include any adverse item of information that is more than XXXX years old 44
15 USC 1681c ( a ) ( 5 ) states that no consumer reporting agency XXXX include any adverse item of information that is more than XXXX years old 4
15 USC 1681c ( a ) ( XXXX ) states that no consumer reporting agency may include any adverse item of information that is more than XXXX XXXX old 3
15 USC 1681c ( a ) ( XXXX ) states that no consumer reporting agency may include any adverse item of information that is more than XXXX years old 1
15 USC 1681c-2 1
15 USC 1681e ( b ) 3
15 usc 1681e ( b ) ( 1 ) ( 2 ) ( A ) ( B. ) Please remove these accounts immediately being that these inaccurate accounts are not verifiable. The law is the law. I do not want these accounts to be reported on my credit profile. Stop all activities immediately 2
15 USC 1681e ( b ). Delete account immediately. This account is fraudulent and has to be deleted in 4 days!!!!! 3
15 USC 1681e states 13
15 USC 1681i ( 5 ) 19
15 USC 1681i ( 5 ) ( A ) ( i ) & amp ; ( ii ) 3
15 USC 1681n. 7
15 USC 1681o 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.