CFPB · Single-product concentration
Civic Financial Services, Inc.
9 CFPB complaints · 100% in "Mortgage" · top issue Trouble during payment process.
Civic Financial Services, Inc.: 100% of 9 CFPB complaints sit in "Mortgage". Timely 0% · relief 0%. Allegations, not findings.
- Single-product concentration
- +100% filings 2014 to 2019
CFPB relief outcome brief
CCDB company civic-financial-services-inc
0% relief · 0% timely · 9 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Civic Financial Services, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Civic Financial Services, Inc. complaint mix by product
- Mortgage 9 100.0% – 0% relief
How Civic Financial Services, Inc.'s 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 9 |
Concentrated filing states for Civic Financial Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 44.4% of this company's filings
Civic Financial Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 2
- +100% vs 2014
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| FL | 3 |
| TX | 1 |
| OR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 4 |
| Application, originator, mortgage broker | 3 |
| Loan servicing, payments, escrow account | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 0% |
| 2016 | 3 | 0% |
| 2017 | 2 | 0% |
| 2018 | 1 | 0% |
| 2019 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Civic Financial Services, Inc. filings cluster in one product
Civic Financial Services, Inc.'s 9 logged complaints stay concentrated: only 4 states show a filing. 44.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2019-02-06.
Civic Financial Services, Inc. answers 0% of complaints inside the CFPB's tracked window and closes 11.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Civic Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Civic Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 0%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Civic Financial Services, Inc. (0% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration