Total complaints
13
Filed since 2021
2026 data Public-data reference. official source
Cloud Willis & Ellis, LLC
13 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
13 consumer complaints filed with the CFPB
This profile shows Cloud Willis & Ellis, LLC's complaint history from CFPB public records. 13 consumers have filed complaints since 2021. The company has a 61.5% timely response rate and has provided relief in 7.7% of cases.
13
Total Complaints
61.5%
Timely Response
0%
Disputed
7.7%
Relief Provided
6
States Active
2021
Since
Timely response
61.5%
CFPB-tracked response window
Relief rate
7.7%
Closed with monetary or non-monetary relief
Timely response rate 61.5%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 7.7%
Industry median
Share closed with monetary or non-monetary relief.
Cloud Willis & Ellis, LLC complaint mix by product
- Debt collection 9 69.2% – 11% relief
- Credit reporting, 1 7.7% – 0% relief
- Credit reporting 1 7.7% – 0% relief
- Student loan 1 7.7% – 0% relief
- Debt or 1 7.7% – 0% relief
How Cloud Willis & Ellis, LLC's 13 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Student loan | 1 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| AL | 6 |
| FL | 2 |
| GA | 2 |
| TN | 1 |
| NC | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| False statements or representation | 3 |
| Attempts to collect debt not owed | 2 |
| Incorrect information on your report | 2 |
| Written notification about debt | 2 |
| Dealing with your lender or servicer | 1 |
| Took or threatened to take negative or legal action | 1 |
| Communication tactics | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 3 | 66.7% |
| 2022 | 2 | 50% |
| 2023 | 2 | 50% |
| 2024 | 2 | 50% |
| 2025 | 3 | 66.7% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cloud Willis & Ellis, LLC
Cloud Willis & Ellis, LLC has accumulated 13 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2021, and the most recent logged activity is 2026-02-05, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Cloud Willis & Ellis, LLC reports a 61.5% timely-response rate and has closed 92.3% of cases with a written explanation to the consumer. 7.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "False statements or representation".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Cloud Willis & Ellis, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cloud Willis & Ellis, LLC have?
Cloud Willis & Ellis, LLC has received 13 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Cloud Willis & Ellis, LLC respond to complaints on time?
Cloud Willis & Ellis, LLC has a 61.5% timely response rate to CFPB complaints.
What is the most common complaint about Cloud Willis & Ellis, LLC?
The most common issue reported against Cloud Willis & Ellis, LLC is "False statements or representation" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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