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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
after learning that I need help calling fraud 1
after legal discharge 1
after lengthy waiting time for these applications to be processed 1
after locatng the closing statements on their website 1
after looking at my account 4
after looking at the calculations that result in insufficient payment reduction '' 1
after looking at their screens 1
after loosing everything ... ..,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
after mailed information requests for said information. No evidence that a commercial and economic loss on the balance sheet has been provided by the listed accounts 1-11 6
after mailed information requests for said information. No evidence that a commercial and economic loss on the balance sheet has been provided by the listed accounts XXXX 2
after making several complaints 1
after many years of letter writing warning Ocwen about the potential problem 1
after me and my lawyer provided the amount 1
after missing 1 payment 1
after more than 2 months thinking all was going well to find out I would not be getting the loan. I locked in 3.375 % and now rates have gone up so trying to refinance with someone else does n't make sense for me. I refinanced 2 years ago and did n't encounter this ineligible problem so why now and why did it take almost 2 months to tell me. I am also currently waiting for a response to my request made on XXXX/XXXX/16 to XXXX XXXX that they reimburse me for the appraisal fee since I told them all honest information up front and emphasized I did not want to pay for an appraisal unless they were sure they could do the loan 1
after more than an hour of hold and transfers I was told by your representative she did not know what I was talking about 1
after more than XXXX years 1
after much discussion she said she would transfer me 1
after much foot-dragging 1
after much research 1
after much time spent working with the company to fix the issue 1
after much time wasted and XXXX about the fraudulent transactions 1
after multiple calls and threatening to sue i received an email stating that she had forwarded my file to her assistant Manager and that she would let me know the outcome. I still did n't hear back from either of them ; XXXX XXXX XXXX 1
after my 9th call to XXXX. 1
after my after my spouse died my accounts needed to be changed to a solo account and this takes some time ; coupled with identity theft shortly after-not only is a strain but it takes quite a bit of time to change these things. I am not eluding my responsibility 1
after my demotion for further assistance I was told the first time that I would need to reverse my current forbearance and payment plan so that my account could be like it originally was and then apply for a hardship forbearance. The following week when I called back to check and see if that was the correct procedure ( because that did not soun d right to me ) 1
after my father maliciously accused me of elder abuse and fraud. Its another reason why the guardianship was transferred however 2
after my IBR was reassessed for this year 1
after my initial grace period expired. 1
after my monthly statement date of XX/XX/XXXX. What ECSI did not explain at this time was that because of this 1
after my mother went in on XX/XX/XXXX to report the fraud and attempt to stop the transfer 1
after my payment was made for the month 1
after my previous conversations with their representatives had clearly reflected an understanding on their part that the interest charges on my account and the information reported to the bureaus did indeed reflect a missed/late payment. Why would they all of a sudden act like there was never any issue in the first place 1
after my wife had sent in the notification to stop wage garnishment 1
after not being able to book an XXXX with my Associated Bank Credit Card 1
after not hearing anything 1
after noticing someone was using my social and ID. 2
after numerous reviews 1
after obtaining assistance form a counselor. 1
after one hour of arguing with two different agents 1
after only 80 days 1
after opening the account 1
after our business partnership ended. I created a new Paypal under the same company to start a new store. I spoke a risk analyst from Paypal and the recommended that I do this and I was approved to use Paypal to process payment. 1
after paying again for my second repossession {$2000.00} to release the vehicle 1
after paying an additional {$130.00} to the towing company. I was told it would take 10 days or so to get my {$300.00} back. 1
after pleading with Chase and head of support 1
after POA was sent while my husband XXXX. The company told me not to pay 1
after prior phone call made by my daughter to the office and prior contacts with debt collection agency. During the calls my daughter has repeatedly brought up the fact that I was not aware of the fact that I had a credit line opened through XXXX XXXX as well as the fact that I have never ever received any letter from XXXX XXXX. 1
after processing 1
after prodding for answers and explanations about some of the numbers 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.