2026 data Public-data reference. official source

PatientFi, Inc.

116 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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116 consumer complaints filed with the CFPB

This profile shows PatientFi, Inc.'s complaint history from CFPB public records. 116 consumers have filed complaints since 2022. The company has a 91.4% timely response rate and has provided relief in 10.3% of cases.

116
Total Complaints
91.4%
Timely Response
0%
Disputed
10.3%
Relief Provided
33
States Active
2022
Since

Total complaints

116

Filed since 2022

Timely response

91.4%

CFPB-tracked response window

Relief rate

10.3%

Closed with monetary or non-monetary relief

Timely response rate 91.4%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 10.3%
Industry median

Share closed with monetary or non-monetary relief.

PatientFi, Inc. complaint mix by product

Total complaints: 116

PatientFi, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 116 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Payday loan,: 37 complaints (32.7%), resolution 13.5% Payday loan, 32.7% Credit reporting: 37 complaints (32.7%), resolution 2.7% Credit reporting 32.7% Debt collection: 23 complaints (20.4%), resolution 4.3% Debt collection 20.4% Credit card: 6 complaints (5.3%), resolution 0.0% Credit reporting,: 5 complaints (4.4%), resolution 80.0% Payday loan,: 3 complaints (2.7%), resolution 33.3% Debt or: 2 complaints (1.8%), resolution 0.0%
  • Payday loan, 37 32.7% – 14% relief
  • Credit reporting 37 32.7% – 3% relief
  • Debt collection 23 20.4% – 4% relief
  • Credit card 6 5.3% – 0% relief
  • Credit reporting, 5 4.4% – 80% relief
  • Payday loan, 3 2.7% – 33% relief
  • Debt or 2 1.8% – 0% relief

How PatientFi, Inc.'s 116 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Payday loan, title loan, personal loan, or advance loan 37
Credit reporting or other personal consumer reports 37
Debt collection 23
Credit card 6
Credit reporting, credit repair services, or other personal consumer reports 5
Payday loan, title loan, or personal loan 3
Debt or credit management 2
Credit card or prepaid card 2
Checking or savings account 1

Top States

State Complaints
CA 21
FL 14
TX 13
NY 7
GA 7
NC 5
VA 4
MA 3
NJ 3
KY 3
MO 3
TN 2
AZ 2
CT 2
OH 2
PA 2
MD 2
OR 2
RI 2
UT 2

Top Issues

Issue Complaints
Incorrect information on your report 25
Charged fees or interest you didn't expect 13
Problem with a company's investigation into an existing problem 10
Attempts to collect debt not owed 8
Problem when making payments 7
Improper use of your report 7
Problem with additional add-on products or services 6
Problem with the payoff process at the end of the loan 6
Took or threatened to take negative or legal action 6
False statements or representation 4
Struggling to pay your loan 4
Written notification about debt 3
Advertising and marketing, including promotional offers 2
Other features, terms, or problems 2
Communication tactics 2
Getting a credit card 2
Problem with a purchase shown on your statement 2
Unauthorized withdrawals or charges 1
Getting the loan 1
Problem with fraud alerts or security freezes 1

Yearly Trend

Year Complaints Timely
2022 2 100%
2023 18 72.2%
2024 17 70.6%
2025 33 100%
2026 46 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About PatientFi, Inc.

PatientFi, Inc. has accumulated 116 consumer complaints in the CFPB public database, with filings active across 33 U.S. states. Of those submissions, 28 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2022, and the most recent logged activity is 2026-03-27, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, PatientFi, Inc. reports a 91.4% timely-response rate and has closed 89.7% of cases with a written explanation to the consumer. 10.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, personal loan, or advance loan", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating PatientFi, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does PatientFi, Inc. have?

PatientFi, Inc. has received 116 consumer complaints filed with the Consumer Financial Protection Bureau.

Does PatientFi, Inc. respond to complaints on time?

PatientFi, Inc. has a 91.4% timely response rate to CFPB complaints.

What is the most common complaint about PatientFi, Inc.?

The most common issue reported against PatientFi, Inc. is "Incorrect information on your report" in the "Payday loan, title loan, personal loan, or advance loan" product category.

Read our methodology — how this data is sourced, computed, and verified.

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