CFPB · Narrative-heavy record
PatientFi, Inc.
184 CFPB complaints · 42.4% with narratives · top issue Charged fees or interest you didn't expect.
PatientFi, Inc.: 42.4% of 184 filings include consumer narratives. Timely 93.5% · relief 10.3% · top product Payday loan, title loan, personal loan, or advance loan. Allegations, not findings.
- Narrative-heavy record
- +2433.3% filings 2022 to 2026
CFPB relief outcome brief
CCDB company patientfi-inc
10.3% relief · 93.5% timely · 184 filings · Payday loan, title loan, personal loan, or advance loan
Same-product relief peers
Nearest relief peer: A-1 Premium Acceptance, Inc. (10.3% relief)
PatientFi, Inc. closes 10.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of PatientFi, Inc.'s 184 filings include narrative text
42.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
PatientFi, Inc. complaint mix by product
- Payday loan, 71 39.2% – 16% relief
- Credit reporting 47 26.0% – 2% relief
- Debt collection 42 23.2% – 5% relief
- Credit card 9 5.0% – 0% relief
- Credit reporting, 5 2.8% – 80% relief
- Payday loan, 4 2.2% – 25% relief
- Credit card 3 1.7% – 0% relief
How PatientFi, Inc.'s 184 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 71 |
| Credit reporting or other personal consumer reports | 47 |
| Debt collection | 42 |
| Credit card | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit card or prepaid card | 3 |
| Debt or credit management | 2 |
| Checking or savings account | 1 |
Where PatientFi, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 20.1% of this company's filings
PatientFi, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 76
- +2433.3% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 37 |
| TX | 23 |
| FL | 17 |
| GA | 14 |
| NC | 11 |
| NY | 9 |
| VA | 6 |
| PA | 4 |
| OH | 4 |
| MA | 4 |
| CT | 4 |
| KY | 4 |
| NJ | 4 |
| MN | 3 |
| NV | 3 |
| MO | 3 |
| OR | 3 |
| MD | 3 |
| WA | 2 |
| MI | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 34 |
| Incorrect information on your report | 31 |
| Attempts to collect debt not owed | 17 |
| Problem with a company's investigation into an existing problem | 15 |
| Problem with additional add-on products or services | 12 |
| Improper use of your report | 10 |
| Problem when making payments | 9 |
| Written notification about debt | 7 |
| False statements or representation | 7 |
| Took or threatened to take negative or legal action | 7 |
| Problem with the payoff process at the end of the loan | 6 |
| Struggling to pay your loan | 5 |
| Advertising and marketing, including promotional offers | 3 |
| Getting a credit card | 3 |
| Communication tactics | 3 |
| Getting the loan | 3 |
| Other features, terms, or problems | 2 |
| Problem with a purchase shown on your statement | 2 |
| Getting a line of credit | 1 |
| Closing your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 3 | 100% |
| 2023 | 21 | 66.7% |
| 2024 | 25 | 80% |
| 2025 | 59 | 100% |
| 2026 | 76 | 100% |
Source: CFPB Consumer Complaint Database
PatientFi, Inc.'s narrative-rich complaint ledger
PatientFi, Inc.'s 184 logged complaints stay concentrated: only 37 states show a filing. 42.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-06-24.
PatientFi, Inc. answers 93.5% of complaints inside the CFPB's tracked window and closes 89.1% with a written explanation. 10.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about PatientFi, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for PatientFi, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 184.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for PatientFi, Inc. (93.5% timely; 10.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record