PatientFi, Inc.
184 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
PatientFi, Inc. complaint mix by product
- Payday loan, 71 39.2% – 16% relief
- Credit reporting 47 26.0% – 2% relief
- Debt collection 42 23.2% – 5% relief
- Credit card 9 5.0% – 0% relief
- Credit reporting, 5 2.8% – 80% relief
- Payday loan, 4 2.2% – 25% relief
- Credit card 3 1.7% – 0% relief
How PatientFi, Inc.'s 184 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 71 |
| Credit reporting or other personal consumer reports | 47 |
| Debt collection | 42 |
| Credit card | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit card or prepaid card | 3 |
| Debt or credit management | 2 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 37 |
| TX | 23 |
| FL | 17 |
| GA | 14 |
| NC | 11 |
| NY | 9 |
| VA | 6 |
| PA | 4 |
| OH | 4 |
| MA | 4 |
| CT | 4 |
| KY | 4 |
| NJ | 4 |
| MN | 3 |
| NV | 3 |
| MO | 3 |
| OR | 3 |
| MD | 3 |
| WA | 2 |
| MI | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 34 |
| Incorrect information on your report | 31 |
| Attempts to collect debt not owed | 17 |
| Problem with a company's investigation into an existing problem | 15 |
| Problem with additional add-on products or services | 12 |
| Improper use of your report | 10 |
| Problem when making payments | 9 |
| Written notification about debt | 7 |
| False statements or representation | 7 |
| Took or threatened to take negative or legal action | 7 |
| Problem with the payoff process at the end of the loan | 6 |
| Struggling to pay your loan | 5 |
| Advertising and marketing, including promotional offers | 3 |
| Getting a credit card | 3 |
| Communication tactics | 3 |
| Getting the loan | 3 |
| Other features, terms, or problems | 2 |
| Problem with a purchase shown on your statement | 2 |
| Getting a line of credit | 1 |
| Closing your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 3 | 100% |
| 2023 | 21 | 66.7% |
| 2024 | 25 | 80% |
| 2025 | 59 | 100% |
| 2026 | 76 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About PatientFi, Inc.
PatientFi, Inc.'s 184 logged complaints stay concentrated: only 37 states show a filing on record. 42.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-06-24.
PatientFi, Inc. answers 93.5% of complaints inside the CFPB's tracked window and closes 89.1% with a written explanation. 10.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about PatientFi, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does PatientFi, Inc. have?
184, per the CFPB's public complaint count for this company (see the full breakdown above).
Does PatientFi, Inc. respond to complaints on time?
93.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about PatientFi, Inc.?
"Charged fees or interest you didn't expect", filed under the "Payday loan, title loan, personal loan, or advance loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.