Total complaints
27
Filed since 2021
2026 data Public-data reference. official source
Paxful Holdings, Inc.
27 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
27 consumer complaints filed with the CFPB
This profile shows Paxful Holdings, Inc.'s complaint history from CFPB public records. 27 consumers have filed complaints since 2021. The company has a 77.8% timely response rate and has provided relief in 11.1% of cases.
27
Total Complaints
77.8%
Timely Response
0%
Disputed
11.1%
Relief Provided
11
States Active
2021
Since
Timely response
77.8%
CFPB-tracked response window
Relief rate
11.1%
Closed with monetary or non-monetary relief
Timely response rate 77.8%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 11.1%
Industry median
Share closed with monetary or non-monetary relief.
Paxful Holdings, Inc. complaint mix by product
- Money transfer, 25 92.6% – 8% relief
- Debt or 1 3.7% – 0% relief
- Checking or 1 3.7% – 100% relief
How Paxful Holdings, Inc.'s 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 25 |
| Debt or credit management | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 6 |
| FL | 2 |
| ID | 2 |
| MD | 1 |
| PA | 1 |
| NV | 1 |
| NY | 1 |
| VT | 1 |
| WA | 1 |
| NC | 1 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 14 |
| Money was not available when promised | 7 |
| Wrong amount charged or received | 1 |
| Other transaction problem | 1 |
| Didn't provide services promised | 1 |
| Other service problem | 1 |
| Confusing or missing disclosures | 1 |
| Managing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 5 | 100% |
| 2022 | 7 | 71.4% |
| 2023 | 8 | 87.5% |
| 2024 | 2 | 0% |
| 2025 | 5 | 80% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Paxful Holdings, Inc.
Paxful Holdings, Inc. has accumulated 27 consumer complaints in the CFPB public database, with filings active across 11 U.S. states. Of those submissions, 14 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2021, and the most recent logged activity is 2025-10-28, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Paxful Holdings, Inc. reports a 77.8% timely-response rate and has closed 88.9% of cases with a written explanation to the consumer. 11.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Fraud or scam".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Paxful Holdings, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Paxful Holdings, Inc. have?
Paxful Holdings, Inc. has received 27 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Paxful Holdings, Inc. respond to complaints on time?
Paxful Holdings, Inc. has a 77.8% timely response rate to CFPB complaints.
What is the most common complaint about Paxful Holdings, Inc.?
The most common issue reported against Paxful Holdings, Inc. is "Fraud or scam" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.
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