CFPB · Single-product concentration
Paysend US LLC
27 CFPB complaints · 96.3% in "Money transfer, virtual currency, or money service" · top issue Other transaction problem.
Paysend US LLC: 96.3% of 27 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 88.9% · relief 18.5%. Allegations, not findings.
- Single-product concentration
- -37.5% filings 2023 to 2026
CFPB relief outcome brief
CCDB company paysend-us-llc
18.5% relief · 88.9% timely · 27 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Coinbase, Inc. (18.7% relief)
Paysend US LLC closes 18.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Paysend US LLC's 27 filings include narrative text
74.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Paysend US LLC complaint mix by product
- Money transfer, 26 96.3% – 19% relief
- Checking or 1 3.7% – 0% relief
How Paysend US LLC's 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 26 |
| Checking or savings account | 1 |
Where Paysend US LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 18.5% of this company's filings
Paysend US LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- -37.5% vs 2023
Top States
| State | Complaints |
|---|---|
| FL | 5 |
| NY | 3 |
| CA | 2 |
| TX | 2 |
| VA | 2 |
| WA | 1 |
| CO | 1 |
| NH | 1 |
| IL | 1 |
| TN | 1 |
| RI | 1 |
| NM | 1 |
| MD | 1 |
| GA | 1 |
| NJ | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 9 |
| Money was not available when promised | 8 |
| Fraud or scam | 4 |
| Other service problem | 2 |
| Confusing or missing disclosures | 1 |
| Problem with a lender or other company charging your account | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 8 | 87.5% |
| 2024 | 5 | 60% |
| 2025 | 9 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Paysend US LLC filings cluster in one product
Paysend US LLC's 27 logged complaints stay concentrated: only 16 states show a filing. 74.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-04-23.
Paysend US LLC answers 88.9% of complaints inside the CFPB's tracked window and closes 81.5% with a written explanation. 18.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Paysend US LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Paysend US LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Paysend US LLC (88.9% timely; 18.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration