Total complaints
15
Filed since 2023
2026 data Public-data reference. official source
Paysend US LLC
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
15 consumer complaints filed with the CFPB
This profile shows Paysend US LLC's complaint history from CFPB public records. 15 consumers have filed complaints since 2023. The company has a 86.7% timely response rate and has provided relief in 20% of cases.
15
Total Complaints
86.7%
Timely Response
0%
Disputed
20%
Relief Provided
10
States Active
2023
Since
Timely response
86.7%
CFPB-tracked response window
Relief rate
20%
Closed with monetary or non-monetary relief
Timely response rate 86.7%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 20.0%
Industry median
Share closed with monetary or non-monetary relief.
Paysend US LLC complaint mix by product
- Money transfer, 14 93.3% – 21% relief
- Checking or 1 6.7% – 0% relief
How Paysend US LLC's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 14 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 5 |
| NY | 2 |
| MD | 1 |
| TX | 1 |
| GA | 1 |
| WA | 1 |
| NM | 1 |
| IL | 1 |
| CO | 1 |
| NH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 7 |
| Other transaction problem | 3 |
| Fraud or scam | 2 |
| Confusing or missing disclosures | 1 |
| Problem with customer service | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 6 | 83.3% |
| 2024 | 2 | 50% |
| 2025 | 5 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Paysend US LLC
Paysend US LLC has accumulated 15 consumer complaints in the CFPB public database, with filings active across 10 U.S. states. Of those submissions, 10 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2023, and the most recent logged activity is 2026-01-27, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Paysend US LLC reports a 86.7% timely-response rate and has closed 80% of cases with a written explanation to the consumer. 20% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Money was not available when promised".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Paysend US LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Paysend US LLC have?
Paysend US LLC has received 15 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Paysend US LLC respond to complaints on time?
Paysend US LLC has a 86.7% timely response rate to CFPB complaints.
What is the most common complaint about Paysend US LLC?
The most common issue reported against Paysend US LLC is "Money was not available when promised" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.
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