CFPB · Single-product concentration
Payment Resolution Services
29 CFPB complaints · 96.6% in "Debt collection" · top issue Attempts to collect debt not owed.
Payment Resolution Services: 96.6% of 29 CFPB complaints sit in "Debt collection". Timely 93.1% · relief 0%. Allegations, not findings.
- Single-product concentration
- +300% filings 2014 to 2026
CFPB relief outcome brief
CCDB company payment-resolution-services
0% relief · 93.1% timely · 29 filings · Debt collection
Same-product relief peers
Nearest relief peer: Transworld Systems Inc (0% relief)
Payment Resolution Services closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Payment Resolution Services's 29 filings include narrative text
51.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Payment Resolution Services complaint mix by product
- Debt collection 28 96.6% – 0% relief
- Payday loan, 1 3.4% – 0% relief
How Payment Resolution Services's 29 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 28 |
| Payday loan, title loan, or personal loan | 1 |
Where Payment Resolution Services complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 20.7% of this company's filings
Payment Resolution Services rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- +300% vs 2014
Top States
| State | Complaints |
|---|---|
| CA | 6 |
| NY | 6 |
| OH | 3 |
| FL | 2 |
| VA | 2 |
| MD | 2 |
| CO | 2 |
| TX | 1 |
| AZ | 1 |
| IN | 1 |
| ID | 1 |
| NJ | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 16 |
| Written notification about debt | 4 |
| False statements or representation | 4 |
| Cont'd attempts collect debt not owed | 2 |
| Can't contact lender or servicer | 1 |
| Disclosure verification of debt | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 1 | 100% |
| 2016 | 1 | 100% |
| 2017 | 2 | 0% |
| 2018 | 2 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
| 2022 | 3 | 100% |
| 2023 | 4 | 100% |
| 2024 | 1 | 100% |
| 2025 | 7 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Payment Resolution Services filings cluster in one product
Payment Resolution Services's 29 logged complaints stay concentrated: only 13 states show a filing. 51.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-03-19.
Payment Resolution Services answers 93.1% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Payment Resolution Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Payment Resolution Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 29.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Payment Resolution Services (93.1% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration