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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
after continuing to receive 4-5 months of installment payments on this phone 1
after crediting my account twice 1
after disclosing the figures 1
after discovering the interest fee discrepancy I contacted Synchrony Bank ( by phone ) and shared my concerns 1
after disputing the collection on my XXXX XXXX XXXX reports 1
after doing additional research I found the XXXX XXXX XXXX rental listed under XXXX 's XXXX XXXX and confirmed that they had someone else listed as the homeowner and had already approved someone else to rent the house - On XXXX I followed up with my bank to dispute the transactions - On XXXX I filed a case with the XXXX 1
after donating my time & energy to business professionals on XXXX & XXXX 1
after escalating to XXXX 1
after failing to receive any acknowledgement or contact in reference to the fraud 1
after few minutes she told me they had received it and they processed my request on XXXX XXXX which I responded by asking her why I haven't been notified 1
after filing this complaint with you on XX/XX/XXXX 1
after finding it on an Illinois map 2
after first trying on phone 1
after further investigation 1
after giving such written notice and before the expiration of the time limits herein specified 16
after having received the request on XX/XX/XXXX 1
after hearing rumors about us and our nonprofit organization 1
after his review 3
after i added it up owed XXXX for XXXX from suspense of XXXX that covered XXXX and XXXX payment of XXXX 1
after I challenged their authority to unlawfully take funds from my accounts 1
after I explained to them the previous day 's occurrences to the Chase Fraud Representative 1
after I filed for bankruptcy. I had to file for bankruptcy because of the predatory loans and the banks unwillingness to assist me. The first assignment took place in XX/XX/XXXX 1
after I had already filled out all of their identity theft paperwork and requested several times for the first 5 accounts to be closed. At this point 1
after I had paid into the BK for almost a year. The credit bureaus have reported this same information up until this month 1
after I had received it and said take a look at this. XXXX other names added to that account in my name 1
after I had set up payment arrangements in XXXX 2
after I have revoked my consent 1
after I inquired about an update from Citi on XX/XX/XXXX and XX/XX/XXXX 1
after I learned 1
after I paid nearly {$80.00} 1
after i pay the mortgage and I have about {$400.00} extra monthly 1
after I requested a police officer to come to my house. There is no public access to the local XXXX XXXX police station 1
after I saw my account was locked 1
after I sent a complaint to TD Bank. 1
after I sent them a 2 year history of payments issued to my company by that client 1
after I signed the letter I did hand it off to XXXX. Perhaps XXXX sat on the letter and XXXX is lying to protect XXXX. I have no idea why XXXX disrespected me the way she did when I found out I had been robbed. I thought we had a good business relationship. 1
after I started this investigation NFCU created a payment plan that was not discussed with me and reported it to the bureaus. Now 1
after I started this investigation XXXX created a payment plan that was not discussed with me and reported it to the bureaus. Now 1
after I submitted my valid Drivers licenses showing my XXXX photograph was used as sole basis to decline my XXXX XXXX Applications 1
after I told my bank that the merchant was uncooperative 1
after I told PayPal about the texts which I received after hanging up with the scammer 1
after I told them these were not true charges. The people knew we were moving out of state and took advantage of us by trumped up charges because we were n't going to fly back to walk into their office. We tried no less than 30 times to contact XXXX XXXX to no avail. 1
after I was forced to cancel my stay within 4 hours of arrival. This is because the rooms I was offered had XXXX XXXX ( XXXX ) in one and the strong smell of ammonia ( from mold/mildew in AC ) in another. The front desk refused to offer another room 1
after I was removed and their records shows a principal adjustment of only {$140000.00} 1
after I was removed and their records shows a principal adjustment of only {$XXXX 1
after I was removed and their records shows a principal adjustment of only {XXXX} 2
after I was told everything should be approved 2 days ago. Obviously 1
after I'd already spent 20-60 minutes on hold 1
after initially calling the number at XXXX XXXX EST 1
after intentionally delegating the phone appointment to a personal banker 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.