Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
after putting me on hold 1
after putting me on hold with blaring music. I asked them to fax me something 1
after questioning the Fraud representative 1
after realizing he stated they was closed 1
after receiving a written request from the consumer or any person acting on behalf of the consumer. When a creditor 1
after receiving actual and constructive notice 1
after receiving my last two billing statements since this began 1
after receiving notice from a CRA of a consumer dispute 1
after receiving this outrageous and outlandish request which also alludes to FALSE Advertisement and Misrepresentation when applying for Credit that was approved on XX/XX/XXXX 1
after register I can't click to on any job. That homepage was a scam. 1
after repeated requests 1
after representative came back I was told that there are actually no funds on the card any more and the decision was reversed. I asked why was the decision reversed 1
after researching the issue 1
after restricting the consumer access to their funds. Additionally creating hardships for myself and partner financially to pay our bills. After multiple complaints and phone calls 1
after reviewing my consumer report 1
after reviewing the above-referenced information 1
after seeing the item of this XXXX harassing item 1
After sending all requested documents 3 times 1
after seven plus years? 1
after several months of sending documents 1
after several months waiting 1
after several operators have read me the list 1
after several phones calls 1
after she told me that the automatic payments was cancel by me 1
after some time 1
after some time at a terminal 1
after speaking to a CapitalOne representative on XX/XX/XXXX and confirming it with the ambassador '' at the CapitalOne XXXX 1
after speaking with XXXX ( Manager ) from Virtuoso Sourcing Group ( VSG ) 1
after speaking with XXXX XXXX 's supervisor 1
after spending 10 hours on the phone with multiple at times rude and impatient departments. I was charged two {$30.00} equaling {$60.00} in fees to generate accurate time appropriate payoff statements that itemized the itemized not guesstimated the Other Charges consisting of {$170.00} recording fee and the {$60.00} fees for P/O Stmt Preparation. The two {$30.00} fees for P/O Stmt Preparation were reversed after I challenged XXXX interpretation of the California Civil Code that cited that a services can/could charge fees 1
after stating 1
after stating I had an Individual Account ( I did not have my Best Buy Credit Card on hand at that time ). My daughter was in XXXX 1
after stating that they would. By this point 1
after stating there is no way to send proof in which was not true 1
after submitting items as requested by SunTrust 1
after submitting the document via certified mail 1
after taking a second look 1
after talking for 2 hours with the Fraud Department 1
after telling me before my departure that I would qualify for the deferment. 1
after telling me he was the highest authority I could speak with at PayPal. He told me that he would issue a credit of {$100.00} toward the {$320.00} fee 1
after telling me I would have to pay the full amount and they would never negotiate 1
after telling me that he was working '' on getting an appraisal. I was really suspicious of him when he told me that. Don't mortgage lenders work closely with appraisers 1
after telling us last week it would be there that past Friday. So my daughter stated to her 1
after ten years of service 1
after that Citi Flex Plan balance has been paid in full 2
after that even they resolve the transaction 1
after that I will finish the balance in the card by online shopping in a short time 1
after that only i had withdrawn the amount on XX/XX/XXXX. 1
after that single email 1
After that then send me a return label for return. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.