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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
A recent report shows that you doubled down on your negligence by inserting inaccuracies for XX/XX/XXXX - XX/XX/XXXX and XX/XX/XXXX - XX/XX/XXXX. As I demonstrated in the previous CFPB complaint this information is inaccurate. Stop taking stabs in the dark and delete the information from my report immediately. 3
a record of all inquiries received by the agency during the 1-year period preceding my request in connection with the credit or insurance transactions not initiated by me 1
a red flag should have immediately been raised. It is my belief that the bank should offer me a provisional credit. It is a substantial amount of money 1
a reduction of {$99.00} 1
a refinancing that triggered the Truth in Lending Act ( TILA ) disclosure and rescission regime. I timely exercised rescission in XXXX. Under binding precedent 1
a reflection that my navy federal credit union trade line is paid in full & never late as well as the proper dispersement of principal 1
a refund for a return of merchandise. They told me that once the {$34.00} was refunded 1
a refund of the {$25.00} fee I was charged. I appreciate you assisting me with my request and thank you for your prompt attention. 1
a registration statement under the Securities Act of 1933 1
a reinvestigation can only be initiated upon a consumers request. By adding this remark without my dispute 1
a reinvestigation will be completed within approximately 30 days ( 21 days for residents of Maine ). 1
a relationship manager 1
a remaining balance is owed to satisfy the XX/XX/XXXX installment. '' Please note that we previously RETURNED to NewRez all unapplied dispursments '' ( escrow balances ) paid to us in error because those funds were supposed to be applied to our regular mortgage payments 1
a renewed ability and willingness to repay the loan ; and ( II ) the requirements of the loan rehabilitation program described in subclause ( I ) are successfully met. 16
a renewed ability and willingness to repay the loan ; and the requirements of the loan rehabilitation program described in subclause ( I ) are successfully met.,,EQUIFAX 1
a renewed ability and willingness to repay the loan ; and the requirements of the loan rehabilitation program described in subclause ( I ) are successfully met.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CO,808XX,,Consent provided,Web,2022-11-06,Closed with explanation,Yes,N/A,6168081 1
a renewed ability and willingness to repay the loan ; and the requirements of the loan rehabilitation program described in subclause ( I ) are successfully met.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
a rep came 1
a rep form MJRF called me and said that XXXX declined to settle. 1
a rep told me once you use the card once with the merchant 1
a rep. would tell me : This is fraud. I am not allowed to handle that. '' They would either route my call to the Fraud department 1
a reply form together with an opt out notice wasnt given 2
a report ( A ) that alleges an identity theft ; ) ( B ) that is a copy of an official 24
a report ( A ) That alleges an identity theft ; ) ( B ) That is a copy of an official 1
a report from the Internal Revenue Service confirming our client as a fraud and identity theft victim ) provided which proves that this account was in no way a result of any application of our client 1
a report of Mail fraud ( via the XXXX ) 2
a reporting error 1
a repossession 1
A repossession with a balance still due while showing the account as closed 3
a representative advised me that I needed to speak with their XXXX team. I was transferred to their XXXX line where after XXXX minutes of holding time 1
a representative apologized for the error and stated that the loan would be adjusted. During another phone call 1
a representative at the Chase Fraud Department said that the information was not acceptable because it was a narrative 1
a representative from the resolution center contacted me back via phone. I had to prove ( send him a copy of the XXXX statement 1
a representative I spoke with would give me an amount and when I pay that amount 1
a representative named XXXX actually told me that there is no option to dispute this charge 1
a representative of the aforementioned company whom I could contact at XXXX extension XXXX. He welcomed into the company once again and further extended his empathies and understanding about the difficult times we are living in due to the COVID-9 Pandemic 1
a representative said there was no record of either call and that they couldn't determine the discrepancy with the balances other than that I might get a check with the remainder. This is unacceptable. I need to either be fully reimbursed to the total currently listed on Mohela 's website or the total owed needs to be adjusted appropriately.,Company believes it acted appropriately as authorized by contract or law,MOHELA,CO,80516,,Consent provided,Web,2023-01-29,Closed with explanation,Yes,N/A,6503351 1
a representative started talking about interest being compounded and its daily accrual. Even if the interest were to accrue daily 1
a representative told me that I can not reach XXXX XXXX because it was never indicated in the notes that XXXX XXXX indeed called 1
a representative told me that it was still pending approval and the forbearance is only effective through XX/XX/XXXX ( if approved ) contrary to what the manager told me. 1
a represented read to me what was on her computer screen and there was an entry that I had acknowledged that I did have a XXXX account 1
a request by XXXX XXXX 1
a request for copies of the original signed contract/agreement/application was sent to XXXX XXXX XXXX XXXX # XXXX .... 1
a request for copies of the original signed contract/agreement/application was sent to XXXX XXXX XXXX XXXX # XXXX .... 1
a request for copies of the original signed contract/agreement/application was sent to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX # XXXX XXXX XXXX 1
a Request for Genuineness of Documents 1
a request to return funds has been sent to XXXX XXXX XXXX 1
a request was sent to the appropriate department for further review. Please allow time for review and we will notify you if anything else is needed. Thank you 1
a requirement of the no-nonsense seller. 1
a requirement that has not been fulfilled in my case. 18

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.