CFPB · Single-product concentration
Intercontinental Capital Group
101 CFPB complaints · 76.2% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Intercontinental Capital Group: 76.2% of 101 CFPB complaints sit in "Mortgage". Timely 88.1% · relief 3%. Allegations, not findings.
- Single-product concentration
- -25% filings 2016 to 2025
CFPB relief outcome brief
CCDB company intercontinental-capital-group
3% relief · 88.1% timely · 101 filings · Mortgage
Same-product relief peers
Nearest relief peer: AmeriHome Mortgage Company, LLC (3% relief)
Intercontinental Capital Group closes 3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Intercontinental Capital Group scores strongest on closed with explanation (85/100 percentile-benchmarked) and weakest on relief provided (14/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
14 / 100 percentile-benchmarked
3% of complaints closed with relief to the consumer
Timely response
79 / 100 percentile-benchmarked
88.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
85 / 100 percentile-benchmarked
92.1% of complaints closed with an explanation to the consumer
Most of Intercontinental Capital Group's 101 filings include narrative text
67.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Intercontinental Capital Group complaint mix by product
- Mortgage 77 76.2% – 4% relief
- Credit reporting, 14 13.9% – 0% relief
- Debt collection 7 6.9% – 0% relief
- Credit card 2 2.0% – 0% relief
- Money transfer, 1 1.0% – 0% relief
How Intercontinental Capital Group's 101 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 77 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Debt collection | 7 |
| Credit card or prepaid card | 2 |
| Money transfer, virtual currency, or money service | 1 |
Where Intercontinental Capital Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 17.8% of this company's filings
Intercontinental Capital Group falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 3
- -25% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 18 |
| NY | 18 |
| MD | 8 |
| TX | 8 |
| GA | 6 |
| NC | 5 |
| NJ | 5 |
| FL | 5 |
| NV | 4 |
| AZ | 4 |
| TN | 3 |
| IL | 2 |
| MN | 2 |
| CT | 2 |
| PA | 2 |
| IN | 1 |
| NH | 1 |
| VA | 1 |
| WA | 1 |
| ID | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 39 |
| Closing on a mortgage | 22 |
| Improper use of your report | 11 |
| Trouble during payment process | 8 |
| Attempts to collect debt not owed | 5 |
| Application, originator, mortgage broker | 4 |
| Credit decision / Underwriting | 2 |
| Incorrect information on your report | 2 |
| Advertising | 2 |
| Money was not available when promised | 1 |
| Loan servicing, payments, escrow account | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Struggling to pay mortgage | 1 |
| Took or threatened to take negative or legal action | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 4 | 100% |
| 2017 | 10 | 80% |
| 2018 | 6 | 100% |
| 2019 | 2 | 100% |
| 2020 | 19 | 89.5% |
| 2021 | 42 | 97.6% |
| 2022 | 13 | 76.9% |
| 2023 | 1 | 100% |
| 2024 | 1 | 0% |
| 2025 | 3 | 0% |
Source: CFPB Consumer Complaint Database
Intercontinental Capital Group filings cluster in one product
Intercontinental Capital Group's 101 logged complaints stay concentrated: only 22 states show a filing. 67.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-08-22.
Intercontinental Capital Group answers 88.1% of complaints inside the CFPB's tracked window and closes 92.1% with a written explanation. 3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Intercontinental Capital Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Intercontinental Capital Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 101.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Intercontinental Capital Group (88.1% timely; 3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration