CFPB · Single-product concentration
Intercontinental Exchange, Inc.
39 CFPB complaints · 76.9% in "Mortgage" · top issue Struggling to pay mortgage.
Intercontinental Exchange, Inc.: 76.9% of 39 CFPB complaints sit in "Mortgage". Timely 100% · relief 5.1%. Allegations, not findings.
- Single-product concentration
- -87.5% filings 2023 to 2026
CFPB relief outcome brief
CCDB company intercontinental-exchange-inc
5.1% relief · 100% timely · 39 filings · Mortgage
Same-product relief peers
Nearest relief peer: Better Mortgage, Inc. (5.1% relief)
Intercontinental Exchange, Inc. closes 5.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Intercontinental Exchange, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (24/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
24 / 100 percentile-benchmarked
5.1% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
86 / 100 percentile-benchmarked
92.3% of complaints closed with an explanation to the consumer
How 39 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Intercontinental Exchange, Inc. complaint mix by product
- Mortgage 30 76.9% – 7% relief
- Debt collection 4 10.3% – 0% relief
- Money transfer, 3 7.7% – 0% relief
- Credit reporting 2 5.1% – 0% relief
How Intercontinental Exchange, Inc.'s 39 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 30 |
| Debt collection | 4 |
| Money transfer, virtual currency, or money service | 3 |
| Credit reporting or other personal consumer reports | 2 |
Where Intercontinental Exchange, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 15.4% of this company's filings
Intercontinental Exchange, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -87.5% vs 2023
Top States
| State | Complaints |
|---|---|
| NY | 6 |
| GA | 6 |
| FL | 5 |
| KY | 3 |
| VA | 3 |
| TX | 3 |
| OH | 2 |
| WA | 2 |
| CA | 2 |
| MD | 1 |
| TN | 1 |
| MN | 1 |
| MO | 1 |
| MI | 1 |
| ME | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 10 |
| Closing on a mortgage | 9 |
| Trouble during payment process | 8 |
| Attempts to collect debt not owed | 4 |
| Incorrect information on your report | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Fraud or scam | 1 |
| Wrong amount charged or received | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 8 | 100% |
| 2024 | 14 | 100% |
| 2025 | 16 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Intercontinental Exchange, Inc. filings cluster in one product
Intercontinental Exchange, Inc.'s 39 logged complaints stay concentrated: only 15 states show a filing. Only 35.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2023 through 2026-05-14.
Intercontinental Exchange, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 92.3% with a written explanation. 5.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Intercontinental Exchange, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Intercontinental Exchange, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 39.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Intercontinental Exchange, Inc. (100% timely; 5.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration