CFPB · Single-product concentration
Interfirst Mortgage Company
62 CFPB complaints · 93.5% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Interfirst Mortgage Company: 93.5% of 62 CFPB complaints sit in "Mortgage". Timely 90.3% · relief 12.9%. Allegations, not findings.
- Single-product concentration
- -80% filings 2012 to 2026
CFPB relief outcome brief
CCDB company interfirst-mortgage-company
12.9% relief · 90.3% timely · 62 filings · Mortgage
Same-product relief peers
Nearest relief peer: American Financing Corporation (13.1% relief)
Interfirst Mortgage Company closes 12.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Interfirst Mortgage Company scores strongest on timely response (83/100 percentile-benchmarked) and weakest on relief provided (60/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
60 / 100 percentile-benchmarked
12.9% of complaints closed with relief to the consumer
Timely response
83 / 100 percentile-benchmarked
90.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
67 / 100 percentile-benchmarked
82.3% of complaints closed with an explanation to the consumer
Most of Interfirst Mortgage Company's 62 filings include narrative text
56.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Interfirst Mortgage Company complaint mix by product
- Mortgage 58 93.5% – 14% relief
- Credit card 1 1.6% – 0% relief
- Payday loan, 1 1.6% – 0% relief
- Money transfer, 1 1.6% – 0% relief
- Credit reporting, 1 1.6% – 0% relief
How Interfirst Mortgage Company's 62 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 58 |
| Credit card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Interfirst Mortgage Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 19.4% of this company's filings
Interfirst Mortgage Company falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -80% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 12 |
| TX | 10 |
| FL | 9 |
| IL | 6 |
| CO | 6 |
| MN | 5 |
| OH | 3 |
| LA | 2 |
| OK | 1 |
| OR | 1 |
| IN | 1 |
| WI | 1 |
| DE | 1 |
| GA | 1 |
| MI | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 20 |
| Trouble during payment process | 12 |
| Loan servicing, payments, escrow account | 11 |
| Application, originator, mortgage broker | 6 |
| Closing on a mortgage | 5 |
| Other features, terms, or problems | 1 |
| Incorrect information on your report | 1 |
| Credit decision / Underwriting | 1 |
| Loan modification,collection,foreclosure | 1 |
| Settlement process and costs | 1 |
| Fraud or scam | 1 |
| Struggling to pay mortgage | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 5 | 20% |
| 2013 | 8 | 100% |
| 2014 | 1 | 100% |
| 2015 | 2 | 100% |
| 2016 | 4 | 75% |
| 2017 | 1 | 100% |
| 2020 | 8 | 100% |
| 2021 | 17 | 100% |
| 2022 | 10 | 100% |
| 2023 | 5 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Interfirst Mortgage Company filings cluster in one product
Interfirst Mortgage Company's 62 logged complaints stay concentrated: only 16 states show a filing. 56.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-04-30.
Interfirst Mortgage Company answers 90.3% of complaints inside the CFPB's tracked window and closes 82.3% with a written explanation. 12.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Interfirst Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Interfirst Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 62.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Interfirst Mortgage Company (90.3% timely; 12.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration