Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
a requirement that was never disclosed in the original instructions or prior communications. 1
a response to my appeal request was not received until well over a month 1
a response via USPS letter 1
a restraint of trade is any activity that hinders someone else from doing business in the way that he would normally do it if there were no restraints. While federal 1
a restroom to use 1
a result of government restrictions ). My original flights were changed by approximately 12 hours and travel was restricted to XXXX. Based on this 1
a retail credit card with a {$200.00} dollar limit 1
a retail installment agreement is indeed a credit sale 1
a retroactive insurance policy is 1
a return or anything else 1
a review of all relevant calls reflects that on XX/XX/XXXX 1
a revocation of authorization 1
a right substantiated by 15 USC 6801 1
a right substantiated by XXXX XXXX XXXX 1
a right supported by 15 USC 6801 1
a Sallie Mae representative called my home phone and proceeded to discuss my affairs with my then fiance 1
a salvaged car 1
a satisfaction fee of {$53.00} ( I do not know what this is ) 1
a scam and a stop payment on a check 1
a scam and/or both. The property manager 1
a scammer asked for remittance in XXXX 1
a scheme or artifice ( 1 ) to defraud a financial institution; or ( 2 ) to obtain any of the moneys 1
a screenshot from their portal confirming the payment 3
a screenshot of his browser history showing that hes never been to chase.com ). He told me that uploading the documents would reopen the claim 1
a second account was opened without our authorization. 1
a second misrepresentation of my extended payment agreement plan. 1
a second time and received the same message. 1
a secure creditor with power of attorney general 1
a security freeze from XXXX on XX/XX/2020 due to dark web activity on my accounts 1
a self disclosed XXXX man 1
a self-addressed envelope will be provided in your Welcome XXXX. If you require an additional envelop or need assistance uploading documents 1
A SENIOR 1
a senior banking professional 1
a senior rep 1
a separate entity 1
a series of events on their part took place that need to be reviewed because they are extremely confusing. There is no indication in any document that I owed them more money 1
a series of transfers that XXXX internally counts as one conversation. 1
a serious offense that I will not hesitate to report to the IRS. It is essential to understand that a canceled debt is considered ordinary income by the IRS. Consequently 2
a serious privacy violation. 1
a service offered by BoA. I was told that since I had used my card online 1
a service that created an account and I want said account to be sent to the original Creditor 1
a servicer may not proceed for the entry of a foreclosure judgment 1
a servicer must have policies and procedures reasonably designed to ensure that 1
a servicer must include the borrower 's net profit plus any salary or draw amounts that were paid to the borrower in addition to making allowable adjustments used in analyzing the tax returns for the business 1
a Shellpoint Mortgage Servicing Modification Loan Agreement in its final stage 1
a sheriff visited my residence 1
a shipping confirmation 1
a shopping Plaza here. She was in fact in the same location as online support. '' She and Mariner Finance misled me into thinking I was working with someone local by falsely providing a local number whe. In fact 1
a short time later I receive an email ( mind you I did not give them my email address ) confirming a change of address. So very interesting!! 2
a shortage was still found 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.