Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
after that XXXX will be raising the price. 1
after the agreement started and was certified in writing? See evidence : XXXX XXXX XXXX and Merge Result Document - Is not correctly reported 2
after the check was located by Chase bank 1
after the closed the account they are not in compliance with the law.,,EQUIFAX 1
after the closed the account they are not in compliance with the law.,,JPMORGAN CHASE & CO.,MT,598XX,,Consent provided,Web,2024-04-23,Closed with explanation,Yes,N/A,8817269 1
after the closed the account they are not in compliance with the law.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,MT,598XX,,Consent provided,Web,2024-04-20,Closed with explanation,Yes,N/A,8817358 1
after the closed the account they are not in compliance with the law.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
after the confusion I discovered in my spam tray a couple of emails for late payments that were never read on time but no email or even introductory phone call at the end of our contract signing as is normally done to be sure of the terms and agreements previously signed without them 1
after the disclosure for which the accounting is made ; ( 3 ) except for disclosures made under subsection ( b ) ( 7 ) of this section 32
after the disclosure for which the accounting is made ; ( XXXX ) except for disclosures made under subsection ( b ) ( XXXX ) of this section 4
after the first attempt they called to my mobile phone but I did not even answered that call and they never called again. At the time of the first attempt that was cancelled 1
after the garnished tax refund is applied to my account. This balance is higher than it was a month ago 2
after the initial installation. 1
after the investigation began 1
after the panels were installed and the system was finally activated in the XXXX of XXXX 1
after the payment she said You'll be called by the Booking agent to arrange viewing. I will keep you updated. Monday at XXXX XXXX XXXX time is good for you? Have a great Sunday 1
after the payment was returned to me 1
after the phone call ended 1
after the REAL transfer 1
after the reported events had already occurred ( after-the-fact ) 1
after the repossession 1
after the servicer had extended a modification solution with an affordable payment 1
after the treatment I received after being a long term customer.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,90805,,Consent provided,Web,2025-07-14,Closed with explanation,Yes,N/A,14646622 1
after the work day ends ). American Express has NEVER called me back at the scheduled time. Instead 1
after their investigation was done 1
after these earlier 2023 calls 1
after these years with fraud alert. 1
after they admitted it was fraudulent. I then proceeded to file a report at the police station to reopen my claim. I just can not believe I have to leave a paper trail to prove my innocence when I'm in California and it was confirmed that this person was in XXXX. The police report claim number is XXXX and the responding XXXX is XXXX. Can be reached from XXXX mon-fri XXXX XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,92804,,Consent provided,Web,2023-02-01,Closed with explanation,Yes,N/A,6509079 1
after they assumed a contract 1
after they changed their flight times. 1
AFTER they denied the dispute.,,DISCOVER BANK,FL,33351,,Consent provided,Web,2022-07-22,Closed with explanation,Yes,N/A,5801190 1
after they had already confirmed 1
after they lost my documents five separate times 1
after they've received numerous confirmations that the debt was paid.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Prince Parker & Associates,NC,28278,,Consent provided,Web,2024-07-29,Closed with explanation,Yes,N/A,9645177 1
after this 1
after this amount of time has transpired 1
after threatening reporting them 1
after transferring 1
after transferring/keeping me on hold for what 30 minutes they just hung up on me. 1
after trying to shift the blame on me with nonsense.,,Stuart-Lippman and Associates 1
after verifying my bank accounts and job history. I would be presented with another forbearance/repayment option which would bring my payment down to an amount that allowed me to pay rent /eat /live. This continued from XXXX through covid/ and me going back to school when able. In XXXX after making bigger payments monthly i was asking for copies of payment history to see if i qualified for loan cancellation after the lawsuit went public. 1
after waiting close to an hour on the phone 1
after waiting for right at the 2 year mark. I do have an attorney looking into the case for Equifax 1
after waiting my turn 1
after we discussed what we were calling for the person said 1
after we were able to the documents verified the loan application was completed for XXXX and XXXX to be the buyers for the property. 1
after which Capital One confirms the card is available for use again. This inconsistency is another manipulative tactic by Capital One to avoid accountability for not locking my card after the XX/XX/year> 1
after which I discontinued their service and have never used them since.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Credit Control 1
after which I would still have to process with my credit union and send the second check back to BMW FS. When we asked about overnighting 1
after which she confirmed that Capital One does not send notarized affidavits to customers.,,CAPITAL ONE FINANCIAL CORPORATION,NY,11209,,Consent provided,Web,2024-03-19,Closed with explanation,Yes,N/A,8577579 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.