Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

Sort by: Name Most Complaints Timely Response Most Recent
Company Complaints
after which time the dispute was timely filed. 1
after XX/XX/XXXX 1
after XXXX minutes of hold time I decided to proceed with this complanint.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MI,48101,Servicemember,Consent provided,Web,2021-12-28,Closed with explanation,Yes,N/A,5047694 1
after XXXX rendered the vehicle a total loss 1
after XXXX trips to branches and multiple calls to customer service 1
after XXXX XXXX looked at my credit score. 1
after XXXX years in foreclosure and XXXX H.A.M.P. applications for loss mitigation. This was so important and such a relief to me 1
after XXXX. I have also attached one of my statements which shows that I was charged a returned payment fee 1
after you taking {$700.00} from our account without our permission 1
after your failure to complete a timely reinvestigation. 1
after {$2700.00} payments my balance should be {$10000.00}. But instead its over {$13000.00}. So basically all I have been paying is interest which is a complete lie to what I applied for. Now I have to take out a seperate loan to pay this one off as I was lied to about the details of the loan. And I dont see any of this untill a few weeks after I applied for the loan. 1
Afterpay US Services, LLC 21
afterwards XXXX XXXX issued me an IRS Transfer/Abandonment XXXX Form 1
AG AH LLC 37
again 58
AGAIN 4
again declining my fraud claim '' and requiring me to make payments. 1
again ... 1
again acting in bad faith. 1
again addressed to my mom at an address where she doesn't live 1
again after a lot of imploring 1
again after my explicit requests. Further 1
again after several days of delay while I waited for Caliber to process the documents and then let me know they could not find those pages. 1
again after the curative deposits were made. 1
again and again 1
Again and Again XXXX XXXX you ignore me and continue to send abuser to take picture and XXXX on my neighbors properties. Why are you doing this and for how long. The next abuser I find inside my property I will guarantee will be arrested. Your Company continue to ignore all my letters. Please reply since I will never stop never. Do you feel any shame doing this? HOW LONG ARE YOU CONTINUE TO INGNORE ME?? My wife is a victim of banking fraud but for this there are Courts that can look into it. Her Ref : Account # XXXX. UNDER FALSE PRETEST THAT THIS HOOLIGAN IS MAKING AN INSPECTION BUT IS NOT CLEAR IF THE INSPECTION WAS TO THE PROPERTY OR HOW THE GROUND CAN RESIST TO HIS XXXX!!! I reported this case to the Office of Attorney General as well As OTHER IMPORTANT Departments so in the future if you intend to send such hooligans again we can file criminal charges against you as well as those people. I pray that your family will face a similar barbaric situation and I will be curious to see your reaction. I was told that 3 neighbors complained about you personally to the State Department and we are going to see what will be next so STOP abusing my property STOP. As mention on my previous letter ignored by you intentionally ( but not for long ) I find another abuser sent by your company taking picture of my property and all the houses around. You sent before a hooligans to XXXX on my property WHY? Why are you allowing this? My neighbor asked me if this is a criminal taking picture so he can burglar later on our house so I told them to make an official complain to the local Police and State Department Why such hooligans are sent to private property and confuse it with your Institution toilet? How do you feel if in your private property there is a similar incident? Attached you will find a photo of this hooligan with showing off his XXXX XXXX to my neighbor a diplomat that sent it to State Department asking them for clarification. Again I do not have any mortgage with your Institution or any Institution in this planet.. I asked him why is he doing this and he told me very arrogant Occupancy photo!!! Is this a new sick joke or is another form of abuse order by you? I was just informed by my neighbors that one of your Representative came at my property XXXX behind a big tree and acting very strange not knowing if he was under narcotic influence or alcoholic. He was extremely rude when he was asked what he was doing and he jump in a car and left very fast once people start coming in the street. He took picture of my property as well as other property and after it he start picking through the windows of my neighbors. Is the policy of XXXX picking through the Window of a Diplomat house? The Diplomat file an official protest to the Secretary of State so such rude individuals will never come to visit our property again. We inform the police that your Institution INTENTIONALY terrorize my family and neighbors. I was told that the only reason he did not try to come inside my property was due to the fact that the Gardner was there. I expect this abuse to be the last one since is uncivilized to send such rude people to a property so he can defraud other property. Your Institution lied to me 1
again and again. One for XXXX television network 1
again asked how did you determine my income 1
again asked to speak to a supervisor. After a long wait 1
again asking for confirmation. She put me on hold and then told me the inbox group '' had my email but couldn't download the documents because of server problems ( if the server works to receive emails 1
again asking us to keep the car as they still had nowhere to receive it. Once we were able to return the car in XX/XX/XXXX 2
again Bank of America knows what to do 1
again because I paid it a few days early. But RedCard did not count it as a payment for my bill that was due and charged late fees and other penalties. I spoke with customer service who added insult to injury by stating that they will waive late fees two ( 2 ) times a year but they would not do it for us 1
again being ignored and told that specific departments don't exist ( securitization 1
again by certified mail. 1
again claiming the same debt is owed 1
again confirmed through phone call. 1
again contending with the redirect loop 1
again depositing cash ( XX/XX/XXXX ). To me 1
again due to not verifying information before conveying it to the customer in need of help. Then 1
again escalating to a manager that stated they are not allowed to give out direct numbers or last names. Notes on that interaction are as follows : Spoke with XXXX 1
again everything looked normal. 1
again extending the length of time between hard credit pulls for a mortgage. 1
again FALSELY stated that no service error occured. '' More specifically 1
again he could have said bring it over Ill check the wiring 1
again I am restricted. 1
again I called and left messages no answer several times Then on XXXX I missed a call from XXXX and called her that afternoon as she told me that I should expect a letter by email from Nation Credit Systems requesting all credit bureaus XXXX XXXX XXXX XXXX from all credit bureaus from my credit reports. I checked my emails and did receive the letter XXXX XXXX XXXX prepared 1
again I demanded to speak with the manager and the rep would not do that. 1
again I heard an chuckle like she is mocking or mimicking me. Her attitude on the phone was very impolite and un-professional. I am asking for help and all she tells me to send more documents so they can look at it. Discovers associates has made me waste over {$40.00} in fax documents that I have sent 1
again I was told the case is closed. I asked if there is an internal investigation but was told 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.