CFPB · Narrative-heavy record
Pinnacle Financial Group, Inc.
25 CFPB complaints · 64% with narratives · top issue Managing the loan or lease.
Pinnacle Financial Group, Inc.: 64% of 25 filings include consumer narratives. Timely 72% · relief 8% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- +50% filings 2016 to 2025
CFPB relief outcome brief
CCDB company pinnacle-financial-group-inc
8% relief · 72% timely · 25 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Concorde Auto Management, LLC DBA Concorde Auto Acceptance (7.8% relief)
Pinnacle Financial Group, Inc. closes 8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Pinnacle Financial Group, Inc. scores strongest on closed with explanation (85/100 percentile-benchmarked) and weakest on relief provided (37/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
37 / 100 percentile-benchmarked
8% of complaints closed with relief to the consumer
Timely response
51 / 100 percentile-benchmarked
72% of complaints answered inside the CFPB 15-day window
Closed with explanation
85 / 100 percentile-benchmarked
92% of complaints closed with an explanation to the consumer
Most of Pinnacle Financial Group, Inc.'s 25 filings include narrative text
64% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pinnacle Financial Group, Inc. complaint mix by product
- Vehicle loan 11 44.0% – 0% relief
- Debt collection 5 20.0% – 40% relief
- Credit reporting, 4 16.0% – 0% relief
- Consumer Loan 3 12.0% – 0% relief
- Credit reporting 2 8.0% – 0% relief
How Pinnacle Financial Group, Inc.'s 25 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 11 |
| Debt collection | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Consumer Loan | 3 |
| Credit reporting or other personal consumer reports | 2 |
Where Pinnacle Financial Group, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MD
- 32% of this company's filings
Pinnacle Financial Group, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 3
- +50% vs 2016
Top States
| State | Complaints |
|---|---|
| MD | 8 |
| GA | 5 |
| FL | 5 |
| NC | 3 |
| SC | 1 |
| DC | 1 |
| TX | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 7 |
| Incorrect information on your report | 5 |
| False statements or representation | 3 |
| Problems at the end of the loan or lease | 2 |
| Problems when you are unable to pay | 2 |
| Attempts to collect debt not owed | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Getting a loan or lease | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 100% |
| 2017 | 1 | 100% |
| 2018 | 6 | 16.7% |
| 2019 | 5 | 100% |
| 2020 | 5 | 80% |
| 2021 | 1 | 100% |
| 2023 | 2 | 100% |
| 2025 | 3 | 66.7% |
Source: CFPB Consumer Complaint Database
Pinnacle Financial Group, Inc.'s narrative-rich complaint ledger
Pinnacle Financial Group, Inc.'s 25 logged complaints stay concentrated: only 8 states show a filing. 64% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-11-08.
Pinnacle Financial Group, Inc. answers 72% of complaints inside the CFPB's tracked window and closes 92% with a written explanation. 8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Managing the loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pinnacle Financial Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pinnacle Financial Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 25.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 72%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pinnacle Financial Group, Inc. (72% timely; 8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record