CFPB · Single-product concentration
Phelan Hallinan Diamond & Jones, PC
105 CFPB complaints · 79% in "Mortgage" · top issue Struggling to pay mortgage.
Phelan Hallinan Diamond & Jones, PC: 79% of 105 CFPB complaints sit in "Mortgage". Timely 92.4% · relief 0%. Allegations, not findings.
- Single-product concentration
- -50% filings 2013 to 2020
CFPB relief outcome brief
CCDB company phelan-hallinan-diamond-jones-pc
0% relief · 92.4% timely · 105 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Phelan Hallinan Diamond & Jones, PC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Phelan Hallinan Diamond & Jones, PC scores strongest on timely response (87/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
87 / 100 percentile-benchmarked
92.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
81 / 100 percentile-benchmarked
89.5% of complaints closed with an explanation to the consumer
Most of Phelan Hallinan Diamond & Jones, PC's 105 filings include narrative text
53.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Phelan Hallinan Diamond & Jones, PC complaint mix by product
- Mortgage 83 79.0% – 0% relief
- Debt collection 22 21.0% – 0% relief
How Phelan Hallinan Diamond & Jones, PC's 105 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 83 |
| Debt collection | 22 |
Where Phelan Hallinan Diamond & Jones, PC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 38.1% of this company's filings
Phelan Hallinan Diamond & Jones, PC falling annual filings
Annual filing volume from the CFPB public database
- 2020
- 1
- -50% vs 2013
Top States
| State | Complaints |
|---|---|
| PA | 40 |
| NJ | 30 |
| NY | 21 |
| GA | 7 |
| NC | 1 |
| AZ | 1 |
| TN | 1 |
| FL | 1 |
| VA | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 59 |
| Loan modification,collection,foreclosure | 9 |
| Disclosure verification of debt | 8 |
| Loan servicing, payments, escrow account | 8 |
| Taking/threatening an illegal action | 4 |
| Trouble during payment process | 3 |
| Other | 2 |
| False statements or representation | 2 |
| Improper contact or sharing of info | 2 |
| Took or threatened to take negative or legal action | 2 |
| Written notification about debt | 2 |
| Cont'd attempts collect debt not owed | 1 |
| Application, originator, mortgage broker | 1 |
| Settlement process and costs | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 3 | 100% |
| 2015 | 11 | 81.8% |
| 2016 | 16 | 68.8% |
| 2017 | 9 | 100% |
| 2018 | 59 | 100% |
| 2019 | 4 | 75% |
| 2020 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Phelan Hallinan Diamond & Jones, PC filings cluster in one product
Phelan Hallinan Diamond & Jones, PC's 105 logged complaints stay concentrated: only 10 states show a filing. 53.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2020-04-02.
Phelan Hallinan Diamond & Jones, PC answers 92.4% of complaints inside the CFPB's tracked window and closes 89.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Phelan Hallinan Diamond & Jones, PC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Phelan Hallinan Diamond & Jones, PC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 105.
- 360 Mortgage Group LLC Δ 0 complaints · 7.6% relief 105complaints
- Blatt, Hasenmiller, Leibsker & Moore, LLC Δ 0 complaints · 13.3% relief 105complaints
- New Century Financial Services, Inc. Δ 0 complaints · 0% relief 105complaints
- Rabobank, National Association Δ 0 complaints · 24.8% relief 105complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Phelan Hallinan Diamond & Jones, PC (92.4% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration