2026 data Public-data reference. official source

PINNACLE FINANCIAL PARTNERS, INC.

283 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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283 consumer complaints filed with the CFPB

This profile shows PINNACLE FINANCIAL PARTNERS, INC.'s complaint history from CFPB public records. 283 consumers have filed complaints since 2017. The company has a 100% timely response rate and has provided relief in 19.4% of cases.

283
Total Complaints
100%
Timely Response
0%
Disputed
19.4%
Relief Provided
34
States Active
2017
Since

Total complaints

283

Filed since 2017

Timely response

100%

CFPB-tracked response window

Relief rate

19.4%

Closed with monetary or non-monetary relief

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 19.4%
Industry median

Share closed with monetary or non-monetary relief.

PINNACLE FINANCIAL PARTNERS, INC. complaint mix by product

Total complaints: 283

PINNACLE FINANCIAL PARTNERS, INC. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 283 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting: 95 complaints (34.7%), resolution 14.7% Credit reporting 34.7% Debt collection: 65 complaints (23.7%), resolution 23.1% Debt collection 23.7% Credit card: 47 complaints (17.2%), resolution 31.9% Credit card 17.2% Checking or: 37 complaints (13.5%), resolution 24.3% Checking or 13.5% Mortgage: 20 complaints (7.3%), resolution 5.0% Mortgage 7.3% Credit reporting,: 5 complaints (1.8%), resolution 0.0% Credit card: 5 complaints (1.8%), resolution 0.0%
  • Credit reporting 95 34.7% – 15% relief
  • Debt collection 65 23.7% – 23% relief
  • Credit card 47 17.2% – 32% relief
  • Checking or 37 13.5% – 24% relief
  • Mortgage 20 7.3% – 5% relief
  • Credit reporting, 5 1.8% – 0% relief
  • Credit card 5 1.8% – 0% relief

How PINNACLE FINANCIAL PARTNERS, INC.'s 283 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit reporting or other personal consumer reports 95
Debt collection 65
Credit card 47
Checking or savings account 37
Mortgage 20
Credit reporting, credit repair services, or other personal consumer reports 5
Credit card or prepaid card 5
Payday loan, title loan, personal loan, or advance loan 5
Payday loan, title loan, or personal loan 2
Vehicle loan or lease 1
Prepaid card 1

Top States

State Complaints
FL 35
GA 32
NC 28
TN 24
TX 23
AL 15
CA 13
SC 12
IL 12
PA 11
OH 8
MS 6
AZ 6
LA 6
VA 6
NY 6
MI 6
NJ 5
OR 3
IN 3

Top Issues

Issue Complaints
Incorrect information on your report 75
Took or threatened to take negative or legal action 34
Managing an account 23
Problem with a company's investigation into an existing problem 17
Attempts to collect debt not owed 16
Improper use of your report 13
Getting a credit card 8
Fees or interest 8
Trouble using your card 8
Trouble during payment process 7
Closing your account 7
Written notification about debt 7
Closing an account 6
Problem when making payments 6
Struggling to pay mortgage 5
Other features, terms, or problems 5
Problem with a purchase shown on your statement 5
False statements or representation 5
Opening an account 4
Applying for a mortgage or refinancing an existing mortgage 3

Yearly Trend

Year Complaints Timely
2017 1 100%
2018 8 100%
2019 2 100%
2020 10 100%
2021 9 100%
2022 6 100%
2023 7 100%
2024 11 100%
2025 43 100%
2026 186 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About PINNACLE FINANCIAL PARTNERS, INC.

PINNACLE FINANCIAL PARTNERS, INC. has accumulated 283 consumer complaints in the CFPB public database, with filings active across 34 U.S. states. Of those submissions, 38 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2017, and the most recent logged activity is 2026-03-28, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, PINNACLE FINANCIAL PARTNERS, INC. reports a 100% timely-response rate and has closed 76% of cases with a written explanation to the consumer. 19.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating PINNACLE FINANCIAL PARTNERS, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does PINNACLE FINANCIAL PARTNERS, INC. have?

PINNACLE FINANCIAL PARTNERS, INC. has received 283 consumer complaints filed with the Consumer Financial Protection Bureau.

Does PINNACLE FINANCIAL PARTNERS, INC. respond to complaints on time?

PINNACLE FINANCIAL PARTNERS, INC. has a 100% timely response rate to CFPB complaints.

What is the most common complaint about PINNACLE FINANCIAL PARTNERS, INC.?

The most common issue reported against PINNACLE FINANCIAL PARTNERS, INC. is "Incorrect information on your report" in the "Credit reporting or other personal consumer reports" product category.

Read our methodology — how this data is sourced, computed, and verified.

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