CFPB · Diversified product mix
Pinnacle Financial Partners, Inc.
570 CFPB complaints · diversified mix (top product 34.9%) · top issue Incorrect information on your report.
Pinnacle Financial Partners, Inc.: top product "Credit reporting or other personal consumer reports" is only 34.9% of 570 - multi-bucket mix. Timely 100% · relief 23.5%. Allegations, not findings.
- Diversified product mix
- +45500% filings 2017 to 2026
CFPB relief outcome brief
CCDB company pinnacle-financial-partners-inc
23.5% relief · 100% timely · 570 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: CLGF Holdco 1, LLC (22.9% relief)
Pinnacle Financial Partners, Inc. closes 23.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Pinnacle Financial Partners, Inc. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (48/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
23.5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
48 / 100 percentile-benchmarked
71.9% of complaints closed with an explanation to the consumer
How 570 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pinnacle Financial Partners, Inc. complaint mix by product
- Credit reporting 199 35.9% – 16% relief
- Debt collection 152 27.4% – 29% relief
- Credit card 110 19.8% – 35% relief
- Checking or 52 9.4% – 29% relief
- Mortgage 27 4.9% – 7% relief
- Payday loan, 8 1.4% – 25% relief
- Credit reporting, 7 1.3% – 14% relief
How Pinnacle Financial Partners, Inc.'s 570 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 199 |
| Debt collection | 152 |
| Credit card | 110 |
| Checking or savings account | 52 |
| Mortgage | 27 |
| Payday loan, title loan, personal loan, or advance loan | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Credit card or prepaid card | 6 |
| Payday loan, title loan, or personal loan | 4 |
| Money transfer, virtual currency, or money service | 2 |
| Debt or credit management | 1 |
| Prepaid card | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Pinnacle Financial Partners, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- GA
- 11.6% of this company's filings
Pinnacle Financial Partners, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 456
- +45500% vs 2017
Top States
| State | Complaints |
|---|---|
| GA | 66 |
| FL | 64 |
| TX | 54 |
| NC | 46 |
| SC | 36 |
| CA | 34 |
| TN | 32 |
| AL | 26 |
| IL | 22 |
| PA | 19 |
| OH | 18 |
| NJ | 16 |
| MI | 15 |
| NY | 12 |
| LA | 12 |
| MS | 11 |
| VA | 10 |
| AZ | 9 |
| MA | 6 |
| OR | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 147 |
| Took or threatened to take negative or legal action | 69 |
| Attempts to collect debt not owed | 59 |
| Problem with a company's investigation into an existing problem | 46 |
| Managing an account | 32 |
| Improper use of your report | 30 |
| Closing your account | 18 |
| Getting a credit card | 17 |
| Written notification about debt | 14 |
| Trouble using your card | 14 |
| Problem when making payments | 14 |
| Fees or interest | 13 |
| Closing an account | 11 |
| Problem with a purchase shown on your statement | 10 |
| Trouble during payment process | 9 |
| Other features, terms, or problems | 9 |
| Struggling to pay mortgage | 8 |
| False statements or representation | 7 |
| Opening an account | 5 |
| Charged fees or interest you didn't expect | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 8 | 100% |
| 2019 | 6 | 100% |
| 2020 | 12 | 100% |
| 2021 | 12 | 100% |
| 2022 | 8 | 100% |
| 2023 | 8 | 100% |
| 2024 | 13 | 100% |
| 2025 | 46 | 100% |
| 2026 | 456 | 100% |
Source: CFPB Consumer Complaint Database
Pinnacle Financial Partners, Inc. spreads across product buckets
Pinnacle Financial Partners, Inc.'s 570 logged complaints reach a nationwide footprint - 40 states have at least one filing. Only 17.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-06-26.
Pinnacle Financial Partners, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 71.9% with a written explanation. 23.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pinnacle Financial Partners, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pinnacle Financial Partners, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 570.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pinnacle Financial Partners, Inc. (100% timely; 23.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix