CFPB · Narrative-heavy record
Pinebrook Holdings, LLC
27 CFPB complaints · 81.5% with narratives · top issue Charged fees or interest you didn't expect.
Pinebrook Holdings, LLC: 81.5% of 27 filings include consumer narratives. Timely 96.3% · relief 18.5% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2015 to 2026
CFPB relief outcome brief
CCDB company pinebrook-holdings-llc
18.5% relief · 96.3% timely · 27 filings · Debt collection
Same-product relief peers
Nearest relief peer: Conn's, Inc. (18.5% relief)
Pinebrook Holdings, LLC closes 18.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Pinebrook Holdings, LLC scores strongest on timely response (94/100 percentile-benchmarked) and weakest on closed with explanation (66/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
86 / 100 percentile-benchmarked
18.5% of complaints closed with relief to the consumer
Timely response
94 / 100 percentile-benchmarked
96.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
66 / 100 percentile-benchmarked
81.5% of complaints closed with an explanation to the consumer
Most of Pinebrook Holdings, LLC's 27 filings include narrative text
81.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pinebrook Holdings, LLC complaint mix by product
- Debt collection 12 44.4% – 8% relief
- Payday loan, 6 22.2% – 33% relief
- Payday loan, 5 18.5% – 0% relief
- Payday loan 3 11.1% – 33% relief
- Consumer Loan 1 3.7% – 100% relief
How Pinebrook Holdings, LLC's 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 12 |
| Payday loan, title loan, or personal loan | 6 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Payday loan | 3 |
| Consumer Loan | 1 |
Where Pinebrook Holdings, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MO
- 29.6% of this company's filings
Pinebrook Holdings, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- +100% vs 2015
Top States
| State | Complaints |
|---|---|
| MO | 8 |
| DE | 3 |
| LA | 3 |
| CA | 2 |
| WI | 2 |
| NM | 1 |
| TX | 1 |
| KY | 1 |
| MS | 1 |
| MI | 1 |
| VA | 1 |
| UT | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 5 |
| Attempts to collect debt not owed | 3 |
| Threatened to contact someone or share information improperly | 3 |
| Communication tactics | 2 |
| Problem when making payments | 2 |
| Charged bank acct wrong day or amt | 2 |
| Taking/threatening an illegal action | 2 |
| Loan payment wasn't credited to your account | 1 |
| Took or threatened to take negative or legal action | 1 |
| Managing the loan or lease | 1 |
| Can't contact lender | 1 |
| Struggling to pay your loan | 1 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 3 | 100% |
| 2017 | 3 | 66.7% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2021 | 2 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 100% |
| 2024 | 4 | 100% |
| 2025 | 5 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Pinebrook Holdings, LLC's narrative-rich complaint ledger
Pinebrook Holdings, LLC's 27 logged complaints stay concentrated: only 13 states show a filing. 81.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-04-01.
Pinebrook Holdings, LLC answers 96.3% of complaints inside the CFPB's tracked window and closes 81.5% with a written explanation. 18.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pinebrook Holdings, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pinebrook Holdings, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pinebrook Holdings, LLC (96.3% timely; 18.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record