Total complaints
12
Filed since 2018
2026 data Public-data reference. official source
Personal Finance Center
12 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
12 consumer complaints filed with the CFPB
This profile shows Personal Finance Center's complaint history from CFPB public records. 12 consumers have filed complaints since 2018. The company has a 100% timely response rate and has provided relief in 8.3% of cases.
12
Total Complaints
100%
Timely Response
0%
Disputed
8.3%
Relief Provided
1
States Active
2018
Since
Timely response
100%
CFPB-tracked response window
Relief rate
8.3%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 8.3%
Industry median
Share closed with monetary or non-monetary relief.
Personal Finance Center complaint mix by product
- Mortgage 6 50.0% – 0% relief
- Payday loan, 3 25.0% – 0% relief
- Debt collection 1 8.3% – 100% relief
- Credit reporting, 1 8.3% – 0% relief
- Credit reporting 1 8.3% – 0% relief
How Personal Finance Center's 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6 |
| Payday loan, title loan, or personal loan | 3 |
| Debt collection | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| GU | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 5 |
| Problem with the payoff process at the end of the loan | 2 |
| Struggling to pay your loan | 1 |
| Communication tactics | 1 |
| Confusing or missing disclosures | 1 |
| Trouble during payment process | 1 |
| Problem with a company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2021 | 1 | 100% |
| 2022 | 5 | 100% |
| 2023 | 3 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Personal Finance Center
Personal Finance Center has accumulated 12 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 9 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2018, and the most recent logged activity is 2026-01-22, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Personal Finance Center reports a 100% timely-response rate and has closed 91.7% of cases with a written explanation to the consumer. 8.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Struggling to pay mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Personal Finance Center: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Personal Finance Center have?
Personal Finance Center has received 12 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Personal Finance Center respond to complaints on time?
Personal Finance Center has a 100% timely response rate to CFPB complaints.
What is the most common complaint about Personal Finance Center?
The most common issue reported against Personal Finance Center is "Struggling to pay mortgage" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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