CFPB · Narrative-heavy record
Performance Settlement, LLC
36 CFPB complaints · 66.7% with narratives · top issue Dealing with your lender or servicer.
Performance Settlement, LLC: 66.7% of 36 filings include consumer narratives. Timely 27.8% · relief 13.9% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2016 to 2024
CFPB relief outcome brief
CCDB company performance-settlement-llc
13.9% relief · 27.8% timely · 36 filings · Student loan
Same-product relief peers
Nearest relief peer: Slm Corporation (14.9% relief)
Performance Settlement, LLC closes 13.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Performance Settlement, LLC scores strongest on relief provided (65/100 percentile-benchmarked) and weakest on timely response (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
65 / 100 percentile-benchmarked
13.9% of complaints closed with relief to the consumer
Timely response
0 / 100 percentile-benchmarked
27.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
64 / 100 percentile-benchmarked
80.6% of complaints closed with an explanation to the consumer
Most of Performance Settlement, LLC's 36 filings include narrative text
66.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Performance Settlement, LLC complaint mix by product
- Student loan 19 52.8% – 16% relief
- Credit reporting, 8 22.2% – 13% relief
- Debt collection 5 13.9% – 0% relief
- Other financial 2 5.6% – 50% relief
- Debt or 1 2.8% – 0% relief
- Money transfer, 1 2.8% – 0% relief
How Performance Settlement, LLC's 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 19 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Debt collection | 5 |
| Other financial service | 2 |
| Debt or credit management | 1 |
| Money transfer, virtual currency, or money service | 1 |
Where Performance Settlement, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 19.4% of this company's filings
Performance Settlement, LLC complaints by year
Annual filing volume from the CFPB public database
- 2024
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 7 |
| NY | 5 |
| MI | 5 |
| TX | 3 |
| KY | 2 |
| OH | 2 |
| PA | 2 |
| NC | 2 |
| MS | 1 |
| MN | 1 |
| HI | 1 |
| FL | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 9 |
| Dealing with my lender or servicer | 6 |
| Fraud or scam | 5 |
| False statements or representation | 3 |
| Struggling to repay your loan | 2 |
| Didn't provide services promised | 1 |
| Can't repay my loan | 1 |
| Excessive fees | 1 |
| Getting a loan | 1 |
| Identity theft protection or other monitoring services | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Attempts to collect debt not owed | 1 |
| Written notification about debt | 1 |
| Unexpected or other fees | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 21 | 9.5% |
| 2018 | 9 | 44.4% |
| 2019 | 2 | 100% |
| 2020 | 1 | 100% |
| 2022 | 1 | 0% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Performance Settlement, LLC's narrative-rich complaint ledger
Performance Settlement, LLC's 36 logged complaints stay concentrated: only 13 states show a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2024-05-03.
Performance Settlement, LLC answers 27.8% of complaints inside the CFPB's tracked window and closes 80.6% with a written explanation. 13.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Performance Settlement, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Performance Settlement, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 36.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 27.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Performance Settlement, LLC (27.8% timely; 13.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record