CFPB · Single-product concentration
Plaza Home Mortgage, Inc.
318 CFPB complaints · 91.8% in "Mortgage" · top issue Trouble during payment process.
Plaza Home Mortgage, Inc.: 91.8% of 318 CFPB complaints sit in "Mortgage". Timely 96.5% · relief 6.9%. Allegations, not findings.
- Single-product concentration
- +800% filings 2012 to 2026
CFPB relief outcome brief
CCDB company plaza-home-mortgage-inc
6.9% relief · 96.5% timely · 318 filings · Mortgage
Same-product relief peers
Nearest relief peer: Home American Mortgage Corp (6.9% relief)
Plaza Home Mortgage, Inc. closes 6.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Plaza Home Mortgage, Inc. scores strongest on timely response (94/100 percentile-benchmarked) and weakest on relief provided (32/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
32 / 100 percentile-benchmarked
6.9% of complaints closed with relief to the consumer
Timely response
94 / 100 percentile-benchmarked
96.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
87 / 100 percentile-benchmarked
92.8% of complaints closed with an explanation to the consumer
Most of Plaza Home Mortgage, Inc.'s 318 filings include narrative text
50.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Plaza Home Mortgage, Inc. complaint mix by product
- Mortgage 292 91.8% – 7% relief
- Credit reporting, 17 5.3% – 0% relief
- Debt collection 4 1.3% – 0% relief
- Credit reporting 2 0.6% – 0% relief
- Credit reporting 1 0.3% – 100% relief
- Consumer Loan 1 0.3% – 0% relief
- Credit card 1 0.3% – 0% relief
How Plaza Home Mortgage, Inc.'s 318 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 292 |
| Credit reporting, credit repair services, or other personal consumer reports | 17 |
| Debt collection | 4 |
| Credit reporting or other personal consumer reports | 2 |
| Credit reporting | 1 |
| Consumer Loan | 1 |
| Credit card | 1 |
Nationwide filing states for Plaza Home Mortgage, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 16% of this company's filings
Plaza Home Mortgage, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 9
- +800% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 51 |
| NY | 31 |
| FL | 30 |
| TX | 23 |
| NJ | 16 |
| HI | 12 |
| PA | 10 |
| IL | 10 |
| NC | 9 |
| CT | 9 |
| WA | 8 |
| MD | 8 |
| OR | 8 |
| GA | 8 |
| MA | 7 |
| OH | 7 |
| AZ | 6 |
| MI | 6 |
| CO | 6 |
| VA | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 110 |
| Struggling to pay mortgage | 44 |
| Loan servicing, payments, escrow account | 42 |
| Closing on a mortgage | 27 |
| Loan modification,collection,foreclosure | 20 |
| Applying for a mortgage or refinancing an existing mortgage | 19 |
| Incorrect information on your report | 14 |
| Application, originator, mortgage broker | 13 |
| Settlement process and costs | 7 |
| Problem with a credit reporting company's investigation into an existing problem | 6 |
| Improper use of your report | 3 |
| Credit decision / Underwriting | 2 |
| Other | 2 |
| Attempts to collect debt not owed | 2 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Incorrect information on credit report | 1 |
| Can't contact lender | 1 |
| Billing disputes | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 8 | 100% |
| 2014 | 18 | 100% |
| 2015 | 23 | 100% |
| 2016 | 36 | 94.4% |
| 2017 | 26 | 100% |
| 2018 | 22 | 95.5% |
| 2019 | 27 | 100% |
| 2020 | 36 | 100% |
| 2021 | 43 | 100% |
| 2022 | 28 | 100% |
| 2023 | 13 | 53.8% |
| 2024 | 13 | 100% |
| 2025 | 15 | 100% |
| 2026 | 9 | 77.8% |
Source: CFPB Consumer Complaint Database
Plaza Home Mortgage, Inc. filings cluster in one product
Plaza Home Mortgage, Inc.'s 318 logged complaints reach a nationwide footprint - 41 states have at least one filing. 50.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-01.
Plaza Home Mortgage, Inc. answers 96.5% of complaints inside the CFPB's tracked window and closes 92.8% with a written explanation. 6.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Plaza Home Mortgage, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Plaza Home Mortgage, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 318.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Plaza Home Mortgage, Inc. (96.5% timely; 6.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration