CFPB · Single-product concentration
Platinum Home Mortgage Corporation
35 CFPB complaints · 94.3% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Platinum Home Mortgage Corporation: 94.3% of 35 CFPB complaints sit in "Mortgage". Timely 97.1% · relief 37.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2023
CFPB relief outcome brief
CCDB company platinum-home-mortgage-corporation
37.1% relief · 97.1% timely · 35 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bank of America, National Association (31% relief)
Platinum Home Mortgage Corporation closes 37.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Platinum Home Mortgage Corporation scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (32/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
37.1% of complaints closed with relief to the consumer
Timely response
95 / 100 percentile-benchmarked
97.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
32 / 100 percentile-benchmarked
62.9% of complaints closed with an explanation to the consumer
Most of Platinum Home Mortgage Corporation's 35 filings include narrative text
51.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Platinum Home Mortgage Corporation complaint mix by product
- Mortgage 33 94.3% – 36% relief
- Credit reporting, 2 5.7% – 50% relief
How Platinum Home Mortgage Corporation's 35 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 33 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Where Platinum Home Mortgage Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 37.1% of this company's filings
Platinum Home Mortgage Corporation complaints by year
Annual filing volume from the CFPB public database
- 2023
- 2
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 13 |
| MI | 4 |
| IL | 4 |
| MA | 2 |
| NC | 2 |
| ID | 2 |
| GA | 2 |
| DC | 1 |
| LA | 1 |
| MO | 1 |
| MS | 1 |
| SC | 1 |
| WI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 11 |
| Trouble during payment process | 8 |
| Application, originator, mortgage broker | 7 |
| Incorrect information on your report | 2 |
| Loan modification,collection,foreclosure | 2 |
| Closing on a mortgage | 1 |
| Settlement process and costs | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Struggling to pay mortgage | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 6 | 100% |
| 2014 | 1 | 100% |
| 2015 | 3 | 100% |
| 2016 | 7 | 100% |
| 2017 | 2 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 50% |
| 2020 | 1 | 100% |
| 2021 | 5 | 100% |
| 2022 | 2 | 100% |
| 2023 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Platinum Home Mortgage Corporation filings cluster in one product
Platinum Home Mortgage Corporation's 35 logged complaints stay concentrated: only 13 states show a filing. 51.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2023-06-11.
Platinum Home Mortgage Corporation answers 97.1% of complaints inside the CFPB's tracked window and closes 62.9% with a written explanation. 37.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Platinum Home Mortgage Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Platinum Home Mortgage Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 35.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Platinum Home Mortgage Corporation (97.1% timely; 37.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration