CFPB · Single-product concentration
Plastiq Inc.
43 CFPB complaints · 83.7% in "Money transfer, virtual currency, or money service" · top issue Other transaction problem.
Plastiq Inc.: 83.7% of 43 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 79.1% · relief 18.6%. Allegations, not findings.
- Single-product concentration
- +300% filings 2019 to 2026
CFPB relief outcome brief
CCDB company plastiq-inc
18.6% relief · 79.1% timely · 43 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Coinbase, Inc. (18.7% relief)
Plastiq Inc. closes 18.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Plastiq Inc. scores strongest on relief provided (87/100 percentile-benchmarked) and weakest on closed with explanation (53/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
87 / 100 percentile-benchmarked
18.6% of complaints closed with relief to the consumer
Timely response
63 / 100 percentile-benchmarked
79.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
53 / 100 percentile-benchmarked
74.4% of complaints closed with an explanation to the consumer
Most of Plastiq Inc.'s 43 filings include narrative text
65.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Plastiq Inc. complaint mix by product
- Money transfer, 36 83.7% – 19% relief
- Credit card 3 7.0% – 33% relief
- Credit reporting 1 2.3% – 0% relief
- Debt or 1 2.3% – 0% relief
- Student loan 1 2.3% – 0% relief
- Credit card 1 2.3% – 0% relief
How Plastiq Inc.'s 43 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 36 |
| Credit card or prepaid card | 3 |
| Credit reporting or other personal consumer reports | 1 |
| Debt or credit management | 1 |
| Student loan | 1 |
| Credit card | 1 |
Where Plastiq Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 20.9% of this company's filings
Plastiq Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- +300% vs 2019
Top States
| State | Complaints |
|---|---|
| NY | 9 |
| PA | 4 |
| FL | 3 |
| GA | 3 |
| CA | 3 |
| MI | 3 |
| DC | 2 |
| TX | 2 |
| NC | 2 |
| VA | 1 |
| SC | 1 |
| NJ | 1 |
| WY | 1 |
| MD | 1 |
| CO | 1 |
| AL | 1 |
| AZ | 1 |
| UT | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 12 |
| Money was not available when promised | 6 |
| Unauthorized transactions or other transaction problem | 5 |
| Problem with customer service | 5 |
| Fraud or scam | 3 |
| Problem with a purchase shown on your statement | 2 |
| Other service problem | 2 |
| Confusing or misleading advertising or marketing | 1 |
| Improper use of your report | 1 |
| Didn't provide services promised | 1 |
| Dealing with your lender or servicer | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Problem with a purchase or transfer | 1 |
| Other features, terms, or problems | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 6 | 100% |
| 2022 | 12 | 66.7% |
| 2023 | 5 | 60% |
| 2024 | 5 | 100% |
| 2025 | 7 | 100% |
| 2026 | 4 | 25% |
Source: CFPB Consumer Complaint Database
Plastiq Inc. filings cluster in one product
Plastiq Inc.'s 43 logged complaints stay concentrated: only 19 states show a filing. 65.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-04-25.
Plastiq Inc. answers 79.1% of complaints inside the CFPB's tracked window and closes 74.4% with a written explanation. 18.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Plastiq Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Plastiq Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 43.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 79.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Plastiq Inc. (79.1% timely; 18.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration