CFPB · Narrative-heavy record
Point Up Inc
5 CFPB complaints · 60% with narratives · top issue Problem getting a card or closing an account.
Point Up Inc: 60% of 5 filings include consumer narratives. Timely 100% · relief 20% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +50% filings 2021 to 2022
CFPB relief outcome brief
CCDB company point-up-inc
20% relief · 100% timely · 5 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: People'S United Bank, National Association (20% relief)
Point Up Inc closes 20% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Point Up Inc has 5 filings on record, below the 10-complaint threshold this score requires for a stable percentage. A single additional filing can swing a rate by 10+ points at this volume, so no score is shown rather than an unstable one.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Point Up Inc complaint mix by product
- Checking or 3 60.0% – 33% relief
- Credit card 2 40.0% – 0% relief
How Point Up Inc's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 3 |
| Credit card or prepaid card | 2 |
Concentrated filing states for Point Up Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 60% of this company's filings
Point Up Inc rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 3
- +50% vs 2021
Top States
| State | Complaints |
|---|---|
| CA | 3 |
| NY | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem getting a card or closing an account | 1 |
| Other features, terms, or problems | 1 |
| Problem with a lender or other company charging your account | 1 |
| Opening an account | 1 |
| Closing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 2 | 100% |
| 2022 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Point Up Inc's narrative-rich complaint ledger
Point Up Inc's 5 logged complaints stay concentrated: only 3 states show a filing. 60% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2022-05-13.
Point Up Inc answers 100% of complaints inside the CFPB's tracked window and closes 80% with a written explanation. 20% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Problem getting a card or closing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Point Up Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Point Up Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Point Up Inc (100% timely; 20% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record