CFPB · Single-product concentration
Point Digital Finance, Inc.
46 CFPB complaints · 93.5% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Point Digital Finance, Inc.: 93.5% of 46 CFPB complaints sit in "Mortgage". Timely 100% · relief 2.2%. Allegations, not findings.
- Single-product concentration
- +900% filings 2020 to 2026
CFPB relief outcome brief
CCDB company point-digital-finance-inc
2.2% relief · 100% timely · 46 filings · Mortgage
Same-product relief peers
Nearest relief peer: Dovenmuehle Mortgage, Inc. (2.2% relief)
Point Digital Finance, Inc. closes 2.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Point Digital Finance, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (10/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
10 / 100 percentile-benchmarked
2.2% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
96 / 100 percentile-benchmarked
97.8% of complaints closed with an explanation to the consumer
Most of Point Digital Finance, Inc.'s 46 filings include narrative text
54.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Point Digital Finance, Inc. complaint mix by product
- Mortgage 43 93.5% – 2% relief
- Credit reporting 1 2.2% – 0% relief
- Payday loan, 1 2.2% – 0% relief
- Credit reporting, 1 2.2% – 0% relief
How Point Digital Finance, Inc.'s 46 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 43 |
| Credit reporting or other personal consumer reports | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Point Digital Finance, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 26.1% of this company's filings
Point Digital Finance, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 10
- +900% vs 2020
Top States
| State | Complaints |
|---|---|
| FL | 12 |
| CA | 7 |
| IL | 4 |
| AZ | 4 |
| NC | 4 |
| NY | 3 |
| PA | 2 |
| MD | 2 |
| MA | 2 |
| WA | 1 |
| MI | 1 |
| NV | 1 |
| MN | 1 |
| OR | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 17 |
| Trouble during payment process | 11 |
| Closing on a mortgage | 11 |
| Struggling to pay mortgage | 3 |
| Problem with a company's investigation into an existing problem | 1 |
| Incorrect information on your report | 1 |
| Problem with cash advance | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 2 | 100% |
| 2022 | 7 | 100% |
| 2023 | 2 | 100% |
| 2024 | 13 | 100% |
| 2025 | 11 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database
Point Digital Finance, Inc. filings cluster in one product
Point Digital Finance, Inc.'s 46 logged complaints stay concentrated: only 15 states show a filing. 54.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-05-11.
Point Digital Finance, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 97.8% with a written explanation. 2.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Point Digital Finance, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Point Digital Finance, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 46.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Point Digital Finance, Inc. (100% timely; 2.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration