Challenge Financial Services
92 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Challenge Financial Services complaint mix by product
- Vehicle loan 46 50.0% – 11% relief
- Debt collection 19 20.7% – 0% relief
- Credit reporting 15 16.3% – 0% relief
- Credit reporting, 11 12.0% – 0% relief
- Payday loan, 1 1.1% – 0% relief
How Challenge Financial Services's 92 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 46 |
| Debt collection | 19 |
| Credit reporting or other personal consumer reports | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 11 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 60 |
| AZ | 11 |
| TX | 4 |
| FL | 4 |
| NV | 3 |
| IL | 2 |
| AR | 2 |
| KY | 1 |
| GA | 1 |
| ID | 1 |
| MN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing the loan or lease | 16 |
| Incorrect information on your report | 13 |
| Repossession | 8 |
| Attempts to collect debt not owed | 8 |
| Improper use of your report | 8 |
| Struggling to pay your loan | 8 |
| Getting a loan or lease | 7 |
| Took or threatened to take negative or legal action | 7 |
| Problems at the end of the loan or lease | 5 |
| Problem with a company's investigation into an existing problem | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| False statements or representation | 2 |
| Confusing or missing disclosures | 1 |
| Communication tactics | 1 |
| Written notification about debt | 1 |
| Charged fees or interest you didn't expect | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 5 | 100% |
| 2019 | 11 | 81.8% |
| 2020 | 8 | 87.5% |
| 2021 | 7 | 100% |
| 2022 | 9 | 100% |
| 2023 | 9 | 100% |
| 2024 | 8 | 100% |
| 2025 | 22 | 77.3% |
| 2026 | 13 | 69.2% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Challenge Financial Services
Challenge Financial Services's 92 logged complaints stay concentrated: only 11 states show a filing on record. 45.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2018 through 2026-06-04.
Challenge Financial Services answers 87% of complaints inside the CFPB's tracked window and closes 94.6% with a written explanation. 5.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Managing the loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Challenge Financial Services.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Challenge Financial Services have?
92, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Challenge Financial Services respond to complaints on time?
87% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Challenge Financial Services?
"Managing the loan or lease", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.