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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
a path I'm reluctant to pursue without compromising my integrity. 1
a Pay Pal credit card with a $ XXXX credit limit and an Amazon credit card with at least a $ XXXX credit card limit. I attempted to use the same letter from XXXX XXXX on XX/XX/2021 from XXXX XXXX XXXX with Sychrony Bank. Mind you this was my only checking account. 1
a payment confirmation email from XX/XX/2016 and a payment confirmation email for XX/XX/2016 for reference. 1
a payment deferral 4
a payment deferral or submission of a complete mortgage assistance application to be reviewed for other loan modification options. 1
a payment in the amount of {$2000.00} was received and applied as the XX/XX/XXXX installment. Our records show you attempted to pay your monthly installment with an account ending in XXXX. '' According to the Consumer Financial Protection Bureau 1
a payment in the amount of {$59.00} was successfully made on the account. XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
a payment made by the obligor 27
a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 852
a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section XXXX ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 1
a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 2
a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 1
a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section XXXX ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 1
a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 2
a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 33
a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section XXXX ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 1
a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section XXXX ( b ) of this title to the last address of the obligor which has been disclosed to the creditor 38
a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section XXXX ( XXXX ) of this title to the last address of the obligor which has been disclosed to the creditor 3
a payment of XXXX was withdrawn from my bank account to pay Truist for the closed loan. I had to called and go into the bank numerous times to speak to XXXX XXXX. I was told that they were going to return the money back into my account in a few days. After waiting over a week and not getting the money returned 1
a payment was made that resolved this issue. This account is paid automatically from my XXXX XXXX XXXX account for the full amount due every month. In this case the amount was above my self-imposed limit 1
a payment was not made in XXXX. Both accounts are reflecting late payments ; one late payment history reflects all the way to XXXX. In the Apprisen contract under Other Provisions 1
a payment was processed on my account for the {$510.00}. 1
a payment you made would be applied in full to the XX/XX/2022 promo balance. If the payment was bigger than the total amount of the XX/XX/2022 balance 1
a payoff that Mr. Cooper now says is short. XXXX has wired monies to Mr. Cooper on more than 1 occasion but Mr. Cooper will not honor the payoff as they keep changing the initial payoff amount. I have called Mr. Cooper several times but I always experience a excessive wait time. On Wednesday XXXX/XXXX/XXXX Mr. Cooper returned my call but instead of talking to an agent 1
a PayPal representative advised you that 1
a paystub with full social security number 1
a penalty of 100 % of full stay will apply. - In case of no-show 1
a pending ACH transaction 1
a Pennsylvania federal judge has clearly given a Judgement that even a loan is modified 1
a perfect scam De : XXXX XXXX XX/XX/XXXX: XXXX ' XXXXXX/XX/XXXX RE : need Help ASAP 1
a period of up to sixty ( 60 ) days in order for you to collect and process documentation related to my request for a deferment 1
a period of XXXX days was given 1
a permissible purpose and explicit consent are required to access my credit file. I requested proof of authorization and received no such documentation. 1
a permissible purpose must be established before a consumers report is accessed 1
a permissible purpose must exist for any credit inquiry. If you can not provide proof that I authorized these inquiries 1
a person 3
a person is guilty of a felony of the third degree if he : ( 1 ) intentionally intercepts 1
a person other than the judgment debtor 2
A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. '' 15 U.S. Code 1681e states 2
a person that furnishes information on a delinquent account that is placed for collection 1
a person who procures a consumer report for purposes of reselling the report ( or any information in the report ) shall not disclose the identity of the end-user of the report under paragraph ( 1 ) or ( 2 ) if ( A ) the end user is an agency or department of the United States Government which procures the report from the person for purposes of determining the eligibility of the consumer concerned to receive access or continued access to classified information ( as defined in section 1681b ( b ) ( 4 ) ( E ) ( i ) [ 1 ] of this title ) ; and ( B ) the agency or department certifies in writing to the person reselling the report that nondisclosure is necessary to protect classified information or the safety of persons employed by or contracting with 3
a Personal Credit card account opened at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX under the account number XXXX 1
a personal credit card at XXXX XXXX XXXX on XXXX 3
a personal friend 1
a personal loan account opened at XXXX on XXXX 1
a phone call 1
a phone number that I have never owned. I advised you that in the almost XXXX years that my XXXX child has been born 1
a phrase that was not mentioned at all when I contacted XXXX in XX/XX/XXXX to resolve the debt ... that their company does not have a pay to delete program '' I informed the supervisor that I spoke to on XX/XX/XXXX that I found it odd that phrase was not said once when I 'd called before 1
a physical card is not a viable option for me. 1
a pillow that wasnt mine 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.