CFPB · Single-product concentration
iFreedom Direct Corporation
22 CFPB complaints · 100% in "Mortgage" · top issue Application, originator, mortgage broker.
iFreedom Direct Corporation: 100% of 22 CFPB complaints sit in "Mortgage". Timely 90.9% · relief 9.1%. Allegations, not findings.
- Single-product concentration
- +33.3% filings 2013 to 2018
CFPB relief outcome brief
CCDB company ifreedom-direct-corporation
9.1% relief · 90.9% timely · 22 filings · Mortgage
Same-product relief peers
Nearest relief peer: American Neighborhood Mortgage (9.1% relief)
iFreedom Direct Corporation closes 9.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
iFreedom Direct Corporation scores strongest on timely response (84/100 percentile-benchmarked) and weakest on relief provided (43/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
43 / 100 percentile-benchmarked
9.1% of complaints closed with relief to the consumer
Timely response
84 / 100 percentile-benchmarked
90.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
83 / 100 percentile-benchmarked
90.9% of complaints closed with an explanation to the consumer
Most of iFreedom Direct Corporation's 22 filings include narrative text
54.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
iFreedom Direct Corporation complaint mix by product
- Mortgage 22 100.0% – 9% relief
How iFreedom Direct Corporation's 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 22 |
Where iFreedom Direct Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 22.7% of this company's filings
iFreedom Direct Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2018
- 4
- +33.3% vs 2013
Top States
| State | Complaints |
|---|---|
| FL | 5 |
| DE | 2 |
| TX | 2 |
| NM | 2 |
| VA | 1 |
| GA | 1 |
| CA | 1 |
| OH | 1 |
| OR | 1 |
| IL | 1 |
| AL | 1 |
| KS | 1 |
| MI | 1 |
| WV | 1 |
| MS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 9 |
| Credit decision / Underwriting | 3 |
| Loan servicing, payments, escrow account | 3 |
| Trouble during payment process | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Settlement process and costs | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 2 | 100% |
| 2015 | 2 | 100% |
| 2016 | 6 | 100% |
| 2017 | 5 | 60% |
| 2018 | 4 | 100% |
Source: CFPB Consumer Complaint Database
iFreedom Direct Corporation filings cluster in one product
iFreedom Direct Corporation's 22 logged complaints stay concentrated: only 15 states show a filing. 54.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2018-10-03.
iFreedom Direct Corporation answers 90.9% of complaints inside the CFPB's tracked window and closes 90.9% with a written explanation. 9.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about iFreedom Direct Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for iFreedom Direct Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 22.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for iFreedom Direct Corporation (90.9% timely; 9.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration