Impac Mortgage Holdings, Inc.
178 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Impac Mortgage Holdings, Inc. complaint mix by product
- Mortgage 167 93.8% – 10% relief
- Credit reporting, 6 3.4% – 0% relief
- Credit reporting 3 1.7% – 0% relief
- Debt collection 2 1.1% – 0% relief
How Impac Mortgage Holdings, Inc.'s 178 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 167 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Credit reporting or other personal consumer reports | 3 |
| Debt collection | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 112 |
| TX | 8 |
| NJ | 8 |
| FL | 7 |
| CO | 6 |
| AZ | 4 |
| IL | 3 |
| NC | 3 |
| OH | 2 |
| TN | 2 |
| GA | 2 |
| NV | 2 |
| WA | 2 |
| SC | 2 |
| IN | 1 |
| VA | 1 |
| DE | 1 |
| OK | 1 |
| MA | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 44 |
| Applying for a mortgage or refinancing an existing mortgage | 30 |
| Loan servicing, payments, escrow account | 21 |
| Closing on a mortgage | 20 |
| Loan modification,collection,foreclosure | 19 |
| Application, originator, mortgage broker | 11 |
| Settlement process and costs | 10 |
| Struggling to pay mortgage | 8 |
| Credit decision / Underwriting | 4 |
| Improper use of your report | 3 |
| Took or threatened to take negative or legal action | 2 |
| Incorrect information on your report | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Fraud or scam | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 11 | 100% |
| 2015 | 17 | 100% |
| 2016 | 30 | 100% |
| 2017 | 22 | 72.7% |
| 2018 | 20 | 90% |
| 2019 | 23 | 95.7% |
| 2020 | 35 | 97.1% |
| 2021 | 9 | 88.9% |
| 2022 | 2 | 100% |
| 2023 | 3 | 100% |
| 2024 | 1 | 100% |
| 2025 | 2 | 50% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Impac Mortgage Holdings, Inc.
Impac Mortgage Holdings, Inc.'s 178 logged complaints stay concentrated: only 28 states show a filing on record. 47.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-03-18.
Impac Mortgage Holdings, Inc. answers 93.3% of complaints inside the CFPB's tracked window and closes 86.5% with a written explanation. 9.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Impac Mortgage Holdings, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Impac Mortgage Holdings, Inc. have?
178, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Impac Mortgage Holdings, Inc. respond to complaints on time?
93.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Impac Mortgage Holdings, Inc.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.