CFPB · Single-product concentration
Impac Mortgage Holdings, Inc.
178 CFPB complaints · 93.8% in "Mortgage" · top issue Trouble during payment process.
Impac Mortgage Holdings, Inc.: 93.8% of 178 CFPB complaints sit in "Mortgage". Timely 93.3% · relief 9.6%. Allegations, not findings.
- Single-product concentration
- +100% filings 2013 to 2026
CFPB relief outcome brief
CCDB company impac-mortgage-holdings-inc
9.6% relief · 93.3% timely · 178 filings · Mortgage
Same-product relief peers
Nearest relief peer: Vandyk Mortgage Corporation (9.6% relief)
Impac Mortgage Holdings, Inc. closes 9.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Impac Mortgage Holdings, Inc. scores strongest on timely response (88/100 percentile-benchmarked) and weakest on relief provided (45/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
45 / 100 percentile-benchmarked
9.6% of complaints closed with relief to the consumer
Timely response
88 / 100 percentile-benchmarked
93.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
75 / 100 percentile-benchmarked
86.5% of complaints closed with an explanation to the consumer
Most of Impac Mortgage Holdings, Inc.'s 178 filings include narrative text
47.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Impac Mortgage Holdings, Inc. complaint mix by product
- Mortgage 167 93.8% – 10% relief
- Credit reporting, 6 3.4% – 0% relief
- Credit reporting 3 1.7% – 0% relief
- Debt collection 2 1.1% – 0% relief
How Impac Mortgage Holdings, Inc.'s 178 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 167 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Credit reporting or other personal consumer reports | 3 |
| Debt collection | 2 |
Concentrated filing states for Impac Mortgage Holdings, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 62.9% of this company's filings
Impac Mortgage Holdings, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- +100% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 112 |
| TX | 8 |
| NJ | 8 |
| FL | 7 |
| CO | 6 |
| AZ | 4 |
| IL | 3 |
| NC | 3 |
| OH | 2 |
| TN | 2 |
| GA | 2 |
| NV | 2 |
| WA | 2 |
| SC | 2 |
| IN | 1 |
| VA | 1 |
| DE | 1 |
| OK | 1 |
| MA | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 44 |
| Applying for a mortgage or refinancing an existing mortgage | 30 |
| Loan servicing, payments, escrow account | 21 |
| Closing on a mortgage | 20 |
| Loan modification,collection,foreclosure | 19 |
| Application, originator, mortgage broker | 11 |
| Settlement process and costs | 10 |
| Struggling to pay mortgage | 8 |
| Credit decision / Underwriting | 4 |
| Improper use of your report | 3 |
| Took or threatened to take negative or legal action | 2 |
| Incorrect information on your report | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Fraud or scam | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 11 | 100% |
| 2015 | 17 | 100% |
| 2016 | 30 | 100% |
| 2017 | 22 | 72.7% |
| 2018 | 20 | 90% |
| 2019 | 23 | 95.7% |
| 2020 | 35 | 97.1% |
| 2021 | 9 | 88.9% |
| 2022 | 2 | 100% |
| 2023 | 3 | 100% |
| 2024 | 1 | 100% |
| 2025 | 2 | 50% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Impac Mortgage Holdings, Inc. filings cluster in one product
Impac Mortgage Holdings, Inc.'s 178 logged complaints stay concentrated: only 28 states show a filing. 47.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-03-18.
Impac Mortgage Holdings, Inc. answers 93.3% of complaints inside the CFPB's tracked window and closes 86.5% with a written explanation. 9.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Impac Mortgage Holdings, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Impac Mortgage Holdings, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 178.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Impac Mortgage Holdings, Inc. (93.3% timely; 9.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration