CFPB · Single-product concentration
Illinois Collection Service, Inc.
86 CFPB complaints · 87.2% in "Debt collection" · top issue Attempts to collect debt not owed.
Illinois Collection Service, Inc.: 87.2% of 86 CFPB complaints sit in "Debt collection". Timely 82.6% · relief 4.7%. Allegations, not findings.
- Single-product concentration
- -80% filings 2013 to 2025
CFPB relief outcome brief
CCDB company illinois-collection-service-inc
4.7% relief · 82.6% timely · 86 filings · Debt collection
Same-product relief peers
Nearest relief peer: Continental Credit Control (4.7% relief)
Illinois Collection Service, Inc. closes 4.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Illinois Collection Service, Inc. scores strongest on closed with explanation (85/100 percentile-benchmarked) and weakest on relief provided (22/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
22 / 100 percentile-benchmarked
4.7% of complaints closed with relief to the consumer
Timely response
70 / 100 percentile-benchmarked
82.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
85 / 100 percentile-benchmarked
91.9% of complaints closed with an explanation to the consumer
Most of Illinois Collection Service, Inc.'s 86 filings include narrative text
41.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Illinois Collection Service, Inc. complaint mix by product
- Debt collection 75 87.2% – 5% relief
- Credit reporting, 10 11.6% – 0% relief
- Credit reporting 1 1.2% – 0% relief
How Illinois Collection Service, Inc.'s 86 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 75 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for Illinois Collection Service, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 79.1% of this company's filings
Illinois Collection Service, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -80% vs 2013
Top States
| State | Complaints |
|---|---|
| IL | 68 |
| CA | 3 |
| IN | 3 |
| AZ | 2 |
| TX | 2 |
| GA | 2 |
| OR | 1 |
| WI | 1 |
| PA | 1 |
| NE | 1 |
| AR | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 28 |
| Cont'd attempts collect debt not owed | 10 |
| Communication tactics | 9 |
| Written notification about debt | 8 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| Took or threatened to take negative or legal action | 6 |
| Disclosure verification of debt | 6 |
| False statements or representation | 6 |
| Incorrect information on your report | 4 |
| Electronic communications | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 80% |
| 2014 | 6 | 33.3% |
| 2015 | 6 | 50% |
| 2016 | 4 | 25% |
| 2017 | 1 | 100% |
| 2018 | 9 | 100% |
| 2019 | 8 | 100% |
| 2020 | 10 | 100% |
| 2021 | 10 | 80% |
| 2022 | 8 | 75% |
| 2023 | 17 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Illinois Collection Service, Inc. filings cluster in one product
Illinois Collection Service, Inc.'s 86 logged complaints stay concentrated: only 12 states show a filing. 41.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2025-06-30.
Illinois Collection Service, Inc. answers 82.6% of complaints inside the CFPB's tracked window and closes 91.9% with a written explanation. 4.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Illinois Collection Service, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Illinois Collection Service, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 86.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 82.6%.
- Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch Δ 0.0 pts · 356 complaints 82.6%timely
- Collins Asset Group, LLC Δ 0.0 pts · 242 complaints 82.6%timely
- U.S. Auto Sales Inc. Δ 0.1 pts · 212 complaints 82.5%timely
- BRite Financial Services, Inc. Δ 0.1 pts · 104 complaints 82.7%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Illinois Collection Service, Inc. (82.6% timely; 4.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration