CFPB · Narrative-heavy record
ICUL Service Corporation
14 CFPB complaints · 50% with narratives · top issue Unexpected or other fees.
ICUL Service Corporation: 50% of 14 filings include consumer narratives. Timely 92.9% · relief 50% · top product Prepaid card. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2014 to 2025
CFPB relief outcome brief
CCDB company icul-service-corporation
50% relief · 92.9% timely · 14 filings · Prepaid card
Same-product relief peers
Nearest relief peer: Blackhawk Network Holdings Inc. (23.7% relief)
ICUL Service Corporation closes 50% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
ICUL Service Corporation scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (8/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
50% of complaints closed with relief to the consumer
Timely response
88 / 100 percentile-benchmarked
92.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
8 / 100 percentile-benchmarked
50% of complaints closed with an explanation to the consumer
Most of ICUL Service Corporation's 14 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
ICUL Service Corporation complaint mix by product
- Prepaid card 5 35.7% – 100% relief
- Credit card 5 35.7% – 20% relief
- Debt collection 2 14.3% – 50% relief
- Credit reporting 1 7.1% – 0% relief
- Credit reporting, 1 7.1% – 0% relief
How ICUL Service Corporation's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Prepaid card | 5 |
| Credit card or prepaid card | 5 |
| Debt collection | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where ICUL Service Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 14.3% of this company's filings
ICUL Service Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 2
- +100% vs 2014
Top States
| State | Complaints |
|---|---|
| NJ | 2 |
| NE | 2 |
| PA | 1 |
| FL | 1 |
| CA | 1 |
| MT | 1 |
| GA | 1 |
| MS | 1 |
| TN | 1 |
| MO | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Unexpected or other fees | 3 |
| Problem getting a card or closing an account | 3 |
| Problem with a purchase or transfer | 2 |
| Improper use of your report | 1 |
| Disclosure verification of debt | 1 |
| Incorrect information on your report | 1 |
| False statements or representation | 1 |
| Getting a credit card | 1 |
| Trouble using the card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2021 | 4 | 100% |
| 2022 | 2 | 50% |
| 2023 | 1 | 100% |
| 2024 | 4 | 100% |
| 2025 | 2 | 100% |
Source: CFPB Consumer Complaint Database
ICUL Service Corporation's narrative-rich complaint ledger
ICUL Service Corporation's 14 logged complaints stay concentrated: only 11 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2025-12-15.
ICUL Service Corporation answers 92.9% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 50% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Prepaid card" draws the most filings, most often for "Unexpected or other fees."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about ICUL Service Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for ICUL Service Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for ICUL Service Corporation (92.9% timely; 50% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record