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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
a copy of the form 56-F 1
a copy of the itemized bill and signed consent provided by the consumer at the time of service.,,The Outsource Group 1
a copy of the original loan agreement 1
A copy of the original signed credit agreement from XXXX XXXX. 1
a copy of the original signed credit card agreement ) - Proof that you are authorized to collect this debt on behalf of JPMorgan Chase Until you provide the requested validation 1
a copy of the payment history 2
a copy of the police report I filed in regards to the identity theft 1
a copy of the signed contract 1
a copy of the the XXXX XXXX e-mail 1
a copy of the written agreement that created my original requirement to pay ). If the debt belongs to someone else 1
a copy of which is also enclosed. 1
a copy of which is enclosed herein. 1
a copy which is attached 1
a core issue the FDCPA and PFCEUA address. 1
a corporate consumer relation refers to the methods a company uses to engage with its customers and improve the customer experience. This includes providing answers to short-term roadblocks as well as proactively creating long-term solutions that are geared towards customer success. She mentions regretting something over the understanding of statement. Since I have paid off each month and asking only about the reward certificates in question 1
a corporate press release suspending all flights seems sufficient proof to conclude that the flights did not occur by the airline 's choice and that I am entitled to a refund under the law. Please note that I did not cancel these flights.,,JPMORGAN CHASE & CO.,MD,210XX,,Consent provided,Web,2020-08-04,Closed with monetary relief,Yes,N/A,3778749 1
a corporation 2
a correspondent dated XX/XX/2016 was received 1
a country whose language I speak 1
a county in which at least one of the co-debtors resides. ( E ) No collection agency shall commence any litigation authorized by this section unless the agency appears by an attorney admitted to the practice of law in this state. ( F ) This section does not affect the powers and duties of any person described in division ( A ) ( 2 ) of this section. ( G ) Nothing in this section relieves a collection agency from complying with the Fair Debt Collection Practices Act 1
a course of action I strongly urge you to consider. 3
a court shall not in any way reduce the term to be imposed for such crime so as to compensate for 14
a court summons 1
a CRA can only deny a request to block information under specific circumstances and if they elect to do so 1
A CRA must block the fraudulent information and the victim must be identified within four business days after accepting his/her Identity Theft Report. When it accepts the Identity Theft Report 1
A CRA must block the fraudulent information and the victim must be identified within four business days after accepting his/her Identity Theft Report. When it accepts the Identity Theft Report 5
a credit account ; ( F ) Any information you collect through an Internet cookie ( an information collecting device from a web server ) ; and ( G ) Information from a consumer report. 4
a credit account can not be associated as being late. I asked the representative if he is familiar with consumer law and the fines for violating those laws 2
a credit and deposit ledger entry is created. 1
a credit bureau or entity that fails to comply with the FCRA due to negligence is liable for actual damages suffered by the consumer 3
a credit card 1
a credit card and therefore must be excluded from my consumer report. This is a violation of 15 U.S. Code 1681a ( 2 ) ( B ) and must be removed. 1
a credit card or a loan. 3
a credit denial 1
a credit history ding 1
a credit inquiry is made in the process. Unfortunately for me 1
a credit report 1
a credit report MAY be necessary and that I will be notified if it is needed. I have received the same disclosure each time 2
a credit report may only be accessed for a permissible purpose and with the consumers knowledge or consent. These hard inquiries were made without any signed application 1
a credit report that does not 1
a credit report was conducted on my husband in XXXX per VA requirements. The underwriters were able to calculate his debt and bring up previous addresses that were calculated into their decision. However 1
a credit reporting agency is required 1
a credit reporting agency must complete its reinvestigation within 30 days of receiving a consumers dispute 1
a credit score is a calculated score that tells you how severe a risk is 1
a credit score well above XXXX 1
a credit transaction occurred under Regulation Z and Title 15 1
a credit was issued for ( {$10000.00} ) leaving the one of the charges pending ( # 9 ). 1
a creditor can not report late payments related to the disputed amount until the issue is resolved. Given that the other two credit reporting agencies have corrected this error 2
a creditor may exercise its contractual rights to repossess the secured vehicle. Servicers collect and process auto loan or lease payments from borrowers and are either creditors or act on half of creditors. Generally 1
a creditor may not construe such amount to be correctly shown unless he determines that such goods were actually delivered 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.