CFPB · Single-product concentration
Golden Empire Mortgage Incorporated
27 CFPB complaints · 88.9% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Golden Empire Mortgage Incorporated: 88.9% of 27 CFPB complaints sit in "Mortgage". Timely 96.3% · relief 7.4%. Allegations, not findings.
- Single-product concentration
- +100% filings 2014 to 2025
CFPB relief outcome brief
CCDB company golden-empire-mortgage-incorporated
7.4% relief · 96.3% timely · 27 filings · Mortgage
Same-product relief peers
Nearest relief peer: HSBC North America Holdings Inc. (7.4% relief)
Golden Empire Mortgage Incorporated closes 7.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Golden Empire Mortgage Incorporated's 27 filings include narrative text
66.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Golden Empire Mortgage Incorporated complaint mix by product
- Mortgage 24 88.9% – 8% relief
- Credit reporting, 3 11.1% – 0% relief
How Golden Empire Mortgage Incorporated's 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 24 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
Concentrated filing states for Golden Empire Mortgage Incorporated
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 92.6% of this company's filings
Golden Empire Mortgage Incorporated rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 2
- +100% vs 2014
Top States
| State | Complaints |
|---|---|
| CA | 25 |
| OR | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Closing on a mortgage | 5 |
| Trouble during payment process | 3 |
| Settlement process and costs | 3 |
| Application, originator, mortgage broker | 3 |
| Loan servicing, payments, escrow account | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Improper use of your report | 1 |
| Struggling to pay mortgage | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 0% |
| 2015 | 2 | 100% |
| 2016 | 3 | 100% |
| 2017 | 4 | 100% |
| 2019 | 1 | 100% |
| 2020 | 4 | 100% |
| 2021 | 3 | 100% |
| 2022 | 4 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Golden Empire Mortgage Incorporated filings cluster in one product
Golden Empire Mortgage Incorporated's 27 logged complaints stay concentrated: only 3 states show a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2025-12-10.
Golden Empire Mortgage Incorporated answers 96.3% of complaints inside the CFPB's tracked window and closes 92.6% with a written explanation. 7.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Golden Empire Mortgage Incorporated.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Golden Empire Mortgage Incorporated: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Golden Empire Mortgage Incorporated (96.3% timely; 7.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration