CFPB · Mid-pack CFPB posture
Golden 1 Credit Union, the
924 CFPB complaints · 26 states · top issue Managing an account.
Golden 1 Credit Union, the has 924 consumer complaints in the CFPB public database. Timely response is 99.4%; 10.2% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +254.1% filings 2017 to 2026
CFPB relief outcome brief
CCDB company golden-1-credit-union-the
10.2% relief · 99.4% timely · 924 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: First Merchants Corporation (10.1% relief)
Golden 1 Credit Union, the closes 10.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 924 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Golden 1 Credit Union, the complaint mix by product
- Checking or 368 45.2% – 10% relief
- Credit reporting 133 16.3% – 1% relief
- Credit reporting, 98 12.0% – 8% relief
- Vehicle loan 75 9.2% – 11% relief
- Debt collection 49 6.0% – 4% relief
- Mortgage 46 5.7% – 30% relief
- Credit card 45 5.5% – 24% relief
How Golden 1 Credit Union, the's 924 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 368 |
| Credit reporting or other personal consumer reports | 133 |
| Credit reporting, credit repair services, or other personal consumer reports | 98 |
| Vehicle loan or lease | 75 |
| Debt collection | 49 |
| Mortgage | 46 |
| Credit card or prepaid card | 45 |
| Credit card | 44 |
| Money transfer, virtual currency, or money service | 41 |
| Payday loan, title loan, personal loan, or advance loan | 11 |
| Payday loan, title loan, or personal loan | 10 |
| Bank account or service | 2 |
| Consumer Loan | 2 |
Concentrated filing states for Golden 1 Credit Union, the
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 90.9% of this company's filings
Golden 1 Credit Union, the rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 131
- +254.1% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 840 |
| TX | 15 |
| NV | 10 |
| FL | 5 |
| AZ | 5 |
| MN | 3 |
| GA | 3 |
| OR | 2 |
| WA | 2 |
| LA | 2 |
| NY | 2 |
| SC | 2 |
| NH | 2 |
| IN | 2 |
| IL | 2 |
| AL | 1 |
| KY | 1 |
| CO | 1 |
| HI | 1 |
| KS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 241 |
| Incorrect information on your report | 123 |
| Improper use of your report | 73 |
| Closing an account | 41 |
| Problem with a lender or other company charging your account | 37 |
| Problem with a company's investigation into an existing problem | 32 |
| Problem with a purchase shown on your statement | 31 |
| Problem with a credit reporting company's investigation into an existing problem | 28 |
| Opening an account | 26 |
| Trouble during payment process | 26 |
| Attempts to collect debt not owed | 23 |
| Managing the loan or lease | 23 |
| Fraud or scam | 22 |
| Problem caused by your funds being low | 18 |
| Problem when making payments | 14 |
| Problems at the end of the loan or lease | 13 |
| Struggling to pay your loan | 12 |
| Getting a loan or lease | 11 |
| Took or threatened to take negative or legal action | 11 |
| Getting a credit card | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 37 | 100% |
| 2018 | 43 | 100% |
| 2019 | 43 | 100% |
| 2020 | 67 | 97% |
| 2021 | 99 | 100% |
| 2022 | 93 | 98.9% |
| 2023 | 98 | 96.9% |
| 2024 | 123 | 100% |
| 2025 | 190 | 100% |
| 2026 | 131 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Golden 1 Credit Union, the
Golden 1 Credit Union, the's 924 logged complaints stay concentrated: only 26 states show a filing. Only 37.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-06-22.
Golden 1 Credit Union, the answers 99.4% of complaints inside the CFPB's tracked window and closes 89.6% with a written explanation. 10.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Golden 1 Credit Union, the.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Golden 1 Credit Union, the: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 924.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Golden 1 Credit Union, the (99.4% timely; 10.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture