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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
a consumer reporting agency may only furnish a consumer report under specific circumstances 2
a consumer reporting agency may only provide my report to entities with a permissible purpose. Since I never authorized these inquiries 1
a consumer reporting agency MUST block and remove the fraudulent information within four ( 4 ) business days. Your failure to comply is a willful violation of federal law. 3
a consumer reporting agency must investigate the disputed information. 1
a consumer reporting agency must provide this information I have not received the information I requested from jump assignment of contract and other information which will show In the info I upload 1
A consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum accuracy of the information about whom the report relates 2
a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft 16
a CONSUMER REPORTING AGENCY shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft 3
a consumer reporting agency shall not furnish for employment purposes 3
a consumer reporting agency shall not furnish to any person a record of inquiries in connection with a credit or insurance transaction that is not initiated by a consumer. 17 CFR 248.7 - Form of opt out notice to consumers ; opt out methods. ( 1 ) Form of opt out notice. If you are required to provide an opt out notice under 248.10 ( a ) 2
a consumer reporting agency shall provide to a consumer in writing before the expiration of the 5 days referred to in subparagraph ( A ) ( I ) a statement that the reinvestigation is completed Pursuant to the FCRA 3
a consumer reporting agency shall provide to a consumer in writing before the expiration of the 5-day period referred to in subparagraph ( A ) ( i ) a statement that the reinvestigation is completed. 2
a consumer reporting agency shall provide to a consumer in writing no later tha n 5 bu siness days after the reinsertion date. In responsibilities Credit Bureau is liable if fail to observe the time limits. ( I ) a statement that the disputed information has been reinserted ; ( II ) the business name and address of any furnisher of information contacted and the telephone number of such furnisher 1
a consumer reporting agency shall provide to a consumer in writing no later than 5 business days after the reinsertion date. 1
a consumer reporting agency shall provide to a consumer in writing no later than 5 business days after the reinsertion date. In responsibilities Credit Bureau is liable if fail to observe the time limits. 1
a consumer reporting agency shall provide to a consumer in writing no later than XXXX business days after the reinsertion date. ( I ) a statement that the disputed information has been reinserted ; ( II ) the business name and address of any furnisher of information contacted and the telephone number of such furnisher 1
a consumer reporting agency shall provide to a consumer in writing not later than 5 business days after the date of the reinsertion ( I ) a statement that the disputed information has been reinserted ; ( II ) the business na 1
a consumer reporting agency shall provide to a consumer in writing not later than 5 business days after the date of the reinsertion. 4
a consumer reporting agency XXXX furnish a consumer report only in accordance with the written instructions of the consumer to whom it relates. The financial institution and the consumer reporting agency 3
a consumer who provides a valid identity theft report ( such as an FTC Identity Theft Report ) and proof of identity is entitled to have fraudulent accounts blocked from their credit reports. I have submitted all necessary documentation 1
a consumer-protection investigator in DC 's Attorney General 's Office. Mr. XXXX asked me to again try to resolve the issue directly with NFCU. I wrote them letters 1
a consumers credit report may only be accessed with written consent for a permissible purpose. These inquiries must be deleted immediately as they violate my privacy rights. 3
a consumers failure to report promptly due to no fault of their own ( for example 1
a contract can not be enforceable. For instance 1
a contradiction that creates a false derogatory history. 3
a copy of a bill supporting the consumers dispute conveys information regarding the persuasiveness of a consumers dispute that data about the bill would not. 12. Federal Trade Commission 4
a copy of a bill supporting the consumers dispute conveys information regarding the persuasiveness of a consumers dispute that data about the bill would not. XXXX. Federal Trade Commission 1
a copy of a check where my account information appears 1
a copy of a document given to the alleged debtor while the account was active 1
A COPY OF ALL CORRESPONDENCE ( A COPY OF ALL COROSPONDENCE ) WITH THE LENDER AND INVESTORS ATTEMEPTING TO OBTAIN AUTHORITY TO PREFORM A MODIFICATION 1
a copy of an Identify Theft Report filed with the FTC and a copy of the police report filed with the XXXX XXXX ( TX ) Police Department and a letter from XXXX XXXX XXXX XXXX who also acknowledged fraudulent purchases around this time. I have also provided notarized correspondence to CitiBank with no written reply from CitiBank. 1
a copy of any signed agreement bearing my signature 1
A copy of Businesses Must Provide Victims and Law Enforcement with Transaction Records Relating to Identity Theft 1
a copy of her electric bill 1
a copy of my contract and a payoff quote to be emailed to me. Ms. XXXX stated it would come from a different department in about 24 hours via the email address I provided and confirmed the payoff quote is {$15000.00} and that it had to be paid by XX/XX/2021. As of today 3
a copy of my credit reports with the account highlighted 1
a copy of my driver 's license and a current utility bill ; furthermore 2
a copy of my free credit report 1
a copy of my government-issued ID 1
a copy of my social security card 3
a copy of my State ID card 1
a copy of my tax bill for the 1st installment of XXXX. To this day 1
a copy of my time computation from the federal bureau of prisons to show proof of XXXX 1
a copy of my XXXX XXXX XXXX XXXX claim from XX/XX/XXXX when my basement flooded and had to be repaired 1
a copy of the agreement between the original creditor and your agency grants you the authority to collect the debt. 1
a copy of the deletion request should be sent to me immediately 1
a copy of the dispute results had been mailed to me. 1
a copy of the dispute results has been mailed to you. If you have any additional questions 3
a copy of the dispute results has been mailed to you. Transunion nor XXXX has not deleted these incorrect items on my credit report file.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
a copy of the dispute results has been mailed to you. XXXX nor Experian has not deleted these incorrect items on my credit report file.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,MO,64151,Older American,Consent provided,Web,2023-09-02,Closed with explanation,Yes,N/A,7486530 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.